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Customer Service Representative

2 months ago

South West England, United Kingdom Morson Talent Full time

Job Title: Customer Service Advisor

Job Summary:

We are seeking a highly skilled Customer Service Advisor to join our team at Morson Talent. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our field and contact centre operations.

Key Responsibilities:

  • Scheduling and Prioritization: Utilize our corporate planning tool to prioritize and schedule customer-appointed and proactive work for field technicians and repair crews.
  • Customer Liaison: Maintain open communication with customers, keeping them informed about the status of their work requests and explaining the necessary steps to ensure their satisfaction.
  • Compliance and Quality Assurance: Collaborate with local operational teams and regulatory bodies to ensure that all work complies with local regulations and is completed to the highest standard.
  • Service Level Management: Manage workflow against service levels and key performance indicators (KPIs) to meet both customer and business objectives.
  • Continuous Improvement: Proactively identify opportunities to improve processes and contribute ideas in local meetings and continuous improvement groups.
  • Jeopardy Management: Redistribute work throughout the day as priorities and service levels change to meet customer and business needs.

Requirements:

  • IT Skills: Strong proficiency in Microsoft Office suite.
  • Pressure Management: Ability to work under pressure in a dynamic and changing environment.
  • Communication: Excellent communication skills with experience in managing customer expectations.
  • External Liaison: Experience in liaising with external bodies such as regulatory authorities and local councils.
  • Analytical Skills: Ability to interpret and analyze complex information.
  • Target-Driven: Experience working to service levels and individual targets.

Why Morson Talent?

At Morson Talent, we offer a dynamic and supportive work environment where your contributions directly impact our operations and customer satisfaction. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, we encourage you to apply.