Customer Service Representative
4 weeks ago
Job Title: Consumer Care Advisor
Location: Hybrid Working from Home
Salary: Competitive
Job Type: Full Time, Permanent
About us:
Pets Choice is a leading Pet products company with fast growing and leading Pet brands including Webbox, TastyBone, Meatiful, Felight, Bob Martin & Vets Kitchen.
We are a 7th largest Pet products company in the UK going through continuous and sustainable growth with ambition to be a top player in the industry.
We are looking for a skilled Consumer Care Advisor to join our team and help us deliver exceptional customer service.
Key Responsibilities:
Provide excellent customer service to our customers
Respond to customer inquiries and resolve issues in a timely manner
Work closely with our sales team to ensure customer satisfaction
Stay up-to-date with our products and services to provide accurate information to customers
Collaborate with our marketing team to develop and implement customer service strategies
Analyze customer feedback and make recommendations for improvement
Develop and maintain strong relationships with our customers
Stay organized and manage multiple customer inquiries simultaneously
Meet or exceed customer satisfaction targets
Participate in ongoing training and development to improve customer service skills
Work collaboratively with the team to achieve business objectives
Maintain confidentiality and handle sensitive customer information with discretion
Perform other duties as required
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