Customer Service Representative

4 weeks ago


South West, United Kingdom Pets Choice Full time

Job Title: Consumer Care Advisor

Location: Hybrid Working from Home

Salary: Competitive

Job Type: Full Time, Permanent

About us:

Pets Choice is a leading Pet products company with fast growing and leading Pet brands including Webbox, TastyBone, Meatiful, Felight, Bob Martin & Vets Kitchen.

We are a 7th largest Pet products company in the UK going through continuous and sustainable growth with ambition to be a top player in the industry.

We are looking for a skilled Consumer Care Advisor to join our team and help us deliver exceptional customer service.

Key Responsibilities:

Provide excellent customer service to our customers

Respond to customer inquiries and resolve issues in a timely manner

Work closely with our sales team to ensure customer satisfaction

Stay up-to-date with our products and services to provide accurate information to customers

Collaborate with our marketing team to develop and implement customer service strategies

Analyze customer feedback and make recommendations for improvement

Develop and maintain strong relationships with our customers

Stay organized and manage multiple customer inquiries simultaneously

Meet or exceed customer satisfaction targets

Participate in ongoing training and development to improve customer service skills

Work collaboratively with the team to achieve business objectives

Maintain confidentiality and handle sensitive customer information with discretion

Perform other duties as required



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