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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Dräger. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our customers.
Key Responsibilities- Handle customer inquiries and resolve issues in a timely and professional manner
- Process and manage customer orders, including entering orders into our ERP system and invoicing customers
- Support the collection of accounts receivable and maintain accurate customer information in our CRM system
- Provide technical support and training to customers on our medical products
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
- Secondary education or equivalent commercial experience
- Experience in phone-based business-to-business customer service, preferably in a specialist team
- Strong IT skills, including MS Office, SAP, and CRM
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Discounted shopping and leisure vouchers
- Salary sacrifice car scheme and cycle to work
At Dräger, we are committed to providing innovative medical and safety solutions that improve people's lives. We are a global leader in our industry, with a strong reputation for quality and customer service. We are proud to be an equal opportunities employer and welcome applications from diverse candidates.
