Results-Driven Senior Account Manager

2 weeks ago

London, Greater London, United Kingdom TMWUnlimited... Full time

Senior Account Manager Opportunity

We are seeking an experienced and results-driven Senior Account Manager to join our Client Services team in London. This is an excellent opportunity for a motivated professional to work on high-profile accounts, develop their skills, and advance their career.

About the Role:

  • Manage client relationships, ensuring exceptional service delivery and exceeding client expectations.
  • Develop and implement effective account strategies, resulting in increased customer engagement, loyalty, and new business acquisitions.
  • Collaborate with cross-functional teams to deliver end-to-end campaigns, leveraging CRM communications, email, app, and push channels.
  • Provide regular status reports, meeting preparation, and action follow-up to ensure seamless project execution.

About Us:

TMW Unlimited is a leading integrated agency group, part of UNLIMITED. We create innovative ideas that move people, combining deep digital expertise, award-winning creativity, and a strong heritage in CRM. Our Human Understanding Lab powers performance and drives business growth for our clients worldwide.

What We Offer:

  • An estimated salary of £55,000 - £65,000 per annum, based on industry standards and location.
  • A competitive benefits package, including 25 days' holiday, Christmas closure, volunteer day, birthday day off, contributory pension scheme, life assurance, healthcare cash back scheme, interest-free travel season ticket loan, and cycle scheme.
  • Ongoing training and development opportunities, enabling you to grow professionally and personally.

Requirements:

  • Professional and confident, with excellent interpersonal and communication skills.
  • Able to remain calm under pressure and manage multiple projects simultaneously.
  • Experience in delivering CRM communications, preferably via Braze or other CRM platforms.
  • Strong attention to detail and process-driven approach to Client Services.
  • Solution orientation and drive to make things happen, with the ability to work independently and as part of a team.

About TMW Unlimited:

As an equal opportunities employer, we value diversity and inclusivity. We strive to create a workplace that reflects the world we want to live in, accommodating individual needs and promoting a culture of flexibility and understanding.

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