Customer Service Representative

4 weeks ago

Liverpool, Liverpool, United Kingdom Direct Line Group Full time

At Direct Line Group, we're passionate about delivering exceptional customer experiences. As a Customer Service Adviser, you'll play a vital role in helping our customers navigate their insurance journeys. You'll be the first point of contact for our customers, providing support and guidance to ensure they feel confident and reassured.

We're looking for someone who is empathetic, resilient, and enthusiastic about delivering outstanding customer care. You'll work collaboratively with our team to achieve targets and goals, and you'll be empowered to make decisions that positively impact our customers' experiences.

Our Motability team is a dynamic and supportive environment, and we're committed to making our business an inclusive place to work. We believe that diversity of background and thinking is a strength, and we're proud to be one of the UK's Top 50 Inclusive Employers.

As a Customer Service Adviser, you'll have the opportunity to work in a hybrid model, combining the best of home and office working. You'll be equipped with the latest technology to work from home, and you'll have access to a range of benefits, including a 9% employer-contributed pension, 50% off home, motor, and pet insurance, and generous holidays.

We're committed to being brilliant for our customers every day, and we're looking for someone who shares our passion for delivering exceptional customer experiences. If you're a motivated and customer-focused individual who is looking for a new challenge, we'd love to hear from you.

Key Responsibilities:

  • Provide exceptional customer service to our customers, responding to their queries and concerns in a timely and professional manner.
  • Work collaboratively with our team to achieve targets and goals, and to make decisions that positively impact our customers' experiences.
  • Develop and maintain a deep understanding of our products and services, and be able to communicate this effectively to our customers.
  • Identify and escalate customer issues, working with our team to resolve them in a timely and effective manner.

What You'll Need:

  • A passion for delivering exceptional customer experiences.
  • Excellent communication and interpersonal skills.
  • Able to work collaboratively as part of a team.
  • Resilient and able to work in a fast-paced environment.
  • Able to maintain confidentiality and handle sensitive information.

Benefits:

  • 9% employer-contributed pension.
  • 50% off home, motor, and pet insurance.
  • Generous holidays.
  • Buy as you earn share scheme.
  • Employee discounts and cashback.
  • Cycle to work scheme.

Being Yourself:

We're an equal opportunity employer, and we believe that diversity of background and thinking is a strength. We're committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

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