Collections Team Lead

6 days ago

Swindon, Swindon, United Kingdom Travelport Full time
About the Role

We are seeking a highly skilled and experienced Senior Finance Business Analyst - Accounts Receivables Lead to join our team at Travelport. As a key member of our finance department, you will be responsible for leading our collections team and driving the timely collection of past due debtor balances from our agency and/or provider customers.

Main Responsibilities
  • Supervise and manage the remote/in-house collections team, including defining targets, setting objectives, and monitoring key performance indicators (KPIs).
  • Establish performance metrics for the 3rd party team and ensure skill and knowledge transfer.
  • Discuss progress and adherence to service level agreements (SLAs) and performance metrics with the 3rd party and management.
  • Ensure regular communication with the 3rd party team to produce effective collection results and optimize efficiency.
  • Actively chase payments on key agency and/or provider accounts.
  • Ensure the timely collection of balances due from Travelport's global customers.
  • Produce monthly cash flow forecasts and report weekly actuals to treasury, including explanations of variances between forecast and actual.
  • Calculate and account for monthly bad debt provision.
  • Account for provider revenue deferrals provision and releases, and provide data to the revenue accounting team.
  • Review current processes and suggest possible improvements and/or changes.
  • Liaise with commercial to lead and coordinate collection efforts to bring past due accounts to a current status.
  • Keep finance managers informed of seriously past due customers.
  • Prepare month-end reports for review and approval.
  • Month-end journal entries and approval.
  • Balance sheet reconciliations of AR accounts.
  • Production of GDS pack commentary on agency and provider AR accounts.
  • Maintain the write-off tracker as agreed with the manager.
  • Ensure that payments received into our bank account are processed accurately and in a timely manner.
Requirements
  • 5+ years of experience in collections.
  • Preferably ICM qualified.
  • Previous experience in managing a successful team.
  • Excellent time management skills.
  • Ability to communicate with all levels of management.
  • Intermediate Microsoft Excel skills.
  • Knowledge of Oracle AR would be an advantage.
  • Excellent communication and interpersonal skills.
  • The enthusiasm and drive to meet deadlines.
  • Ability to review processes and drive improvements and efficiencies.
  • Excellent organizational skills.
About Travelport

Travelport is a worldwide travel retail platform that connects buyers and sellers through our next-generation marketplace. We are a place of opportunity, and our incredible team makes our company great. We are reinventing a simpler future for travel's complex ecosystem.

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.

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