NHS Prescription Ordering Direct Call Handler
2 weeks ago
About the Role
We are seeking a motivated and enthusiastic Prescription Ordering Direct prescription clerk to join the Medicines Management Team at NHS Shropshire, Telford and Wrekin Integrated Care Board.
The successful candidate will work with various member practices and pharmacies within Shropshire, Telford and Wrekin ICB to deliver efficient repeat prescribing processes, thus reducing prescribing waste and delivering better quality outcomes for patients and GP practices.
Main Duties
- Act as first point of contact for POD when dealing with routine and specialist enquiries in a pleasant and helpful manner, maintain excellent customer service standard
- Communicate and record relevant information to patients, pharmacies, GP practices, and supervisors, referring to others as appropriate.
- Answering telephone calls, taking messages and requests for repeat prescriptions from patients, and passing on information accurately to the relevant department/person.
- Follow POD Standard Operating Procedure (SOP) and protocols for processing repeat prescription requests, under the supervision of others including a pharmacist.
- Manage own work schedule efficiently and effective
- Cover for team colleagues in their absence.
Responsibilities
- Remove from a patients repeat list any unnecessary repeat prescriptions that have not been ordered for an agreed length.
- To amend all necessary data synchronisation of prescription quantities in line with STW ICB Standard Operating Procedures (SOP).
- Review highly confidential and often contentious information during the course of their day to day work. It is imperative that patient/staff confidentiality is maintained at all time
- Ensure that patients are not over ordering prescription items, are only ordering items that they require at that time and informing of any items that they are no longer taking to ensure that patient safety is paramount.
Requirements
- GCSE C or above in English & Maths (or equivalent)
- Competent to RSA Level 2 in typing / word processing
- Significant equivalent previous proven experience
Working with Us
NHS Shropshire, Telford and Wrekin Integrated Care Board is committed to providing high-quality, equitable and integrated healthcare for the population of Shropshire, Telford and Wrekin.
We are looking for a motivated and enthusiastic individual to join our team and contribute to the delivery of our services.
As a Prescription Ordering Direct prescription clerk, you will have the opportunity to work with a variety of stakeholders, including patients, pharmacies, and GP practices, to deliver efficient repeat prescribing processes and reduce prescribing waste.
We offer a supportive and inclusive work environment, with opportunities for professional development and growth.
Join us and be part of a team that is dedicated to improving the health and wellbeing of our community.
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