NHS Prescription Ordering Direct Call Handler

4 weeks ago

Telford, Telford and Wrekin, United Kingdom NHS Shropshire, Telford and Wrekin Integrated Care Board Full time

About the Role

We are seeking a highly motivated and organized individual to join our Prescription Ordering Direct (POD) team as a Call Handler. The successful candidate will be responsible for providing excellent customer service to patients and healthcare professionals, processing repeat prescription requests, and promoting efficient prescribing practices.

Key Responsibilities

  • Act as the first point of contact for POD, handling routine and specialist enquiries in a professional and courteous manner.
  • Communicate and record relevant information to patients, pharmacies, GP practices, and supervisors, referring to others as appropriate.
  • Answer telephone calls, take messages, and requests for repeat prescriptions from patients, and pass on information accurately to the relevant department/person.
  • Follow POD Standard Operating Procedure (SOP) and protocols for processing repeat prescription requests, under the supervision of others including a pharmacist.
  • Respond efficiently to a demanding role with constant pressure from telephone calls, maintaining accuracy and ability to follow up all queries in a timely manner.
  • Photocopy and word process documents, letters, emails, and reports when required, with a standard level of keyboard skills and ability to use Microsoft Office programs.
  • Maintain patient confidentiality, accessing only those medical records and areas within the record that are necessary in the performance of the duties outlined in this job description.
  • Work on own initiative and unsupervised, within defined policies and procedures to set timescales.
  • Have a flexible and adaptable approach to work to meet various deadlines.
  • Ensure patients are not over-ordering prescription items, are only ordering items that they require at that time, and informing of any items that they are no longer taking to ensure patient safety is paramount.

Reducing Medicine Wastage

  • Highlight over and under ordering of repeat medicines to the POD Facilitator or pharmacist/technician according to agreed protocol.
  • Synchronise prescription medicine quantity.
  • Work within the Standard Operating Procedures (SOPs) where a patient no longer requires certain medications (as they have not been ordered for a period of time) can be removed.
  • Promote Shropshire, Telford and Wrekin ICB waste campaigns.
  • Patient education regarding the issues of prescribing waste.
  • Aware of organisational guidelines and refer to them as necessary.
  • Aware of individual practice SOPs and refer to them as necessary.

Improve Patient and Staff Satisfaction

  • Encourage ways to promote patients to take responsibility for their repeat prescription ordering and to highlight waste issues.
  • Provide guidance to practice staff, and promote communication throughout the practice team.
  • Ensure a system is in place for highlighting when medication reviews are due for patients, with a safety net system in place for those that are missed.
  • Ensure the correct dosing instructions appear in all repeat prescriptions (with certain exclusions as advised by the Medicines Management Team).
  • Implement ways to allow patients to take responsibility for their repeat prescription ordering and to highlight waste issues.
  • Promote innovation around medicines management.

Communication

  • Communicate effectively and efficiently via the telephone with a wide range of people in respect of sensitive and confidential information.
  • Excellent interpersonal skills and ability to communicate effectively with colleagues at all levels.
  • Participate in meetings and contribute to the development of the service.
  • Liaise with GP practices and patients to confirm patient details and prescription requirements.
  • Use electronic communication via the GP computer systems or email.
  • Participate in meetings and contribute to the development of the service.
  • Respond to queries in an appropriate manner, taking appropriate action as required, and with reference to Data Protection and in accordance with ICB procedures.

Responsibility for Information

  • Remove from a patient's repeat list any unnecessary repeat prescriptions that have not been ordered for an agreed length.
  • Amend all necessary data synchronisation of prescription quantities in line with STW ICB Standard Operating Procedures (SOP).
  • Review highly confidential and often contentious information during the course of their day-to-day work. It is imperative that patient/staff confidentiality is maintained at all times.
  • Maintain confidentiality, security, and integrity of information relating to patients, staff, and Shropshire, Telford and Wrekin ICB business.
  • Undertake other routine departmental tasks, including photocopying, scanning, shredding, archiving, and establishing and maintaining filing systems.
  • Aware of responsibility for provision of information with respect to the Data Protection Act and the Freedom of Information Act.
  • Manage and prioritise work effectively, raising issues as they develop.

Research and Personal Development

  • Participate/undertake staff surveys and routine audits of own work as and when required.
  • Participate within team competencies to ensure quality of service.

Professional/Clinical Responsibilities

  • Maintain the highest standards of professionalism at all times, having due regard for the impact of the work on patients and staff.
  • Ensure that direction given by pharmacists or pharmacy technicians is appropriately actioned.
  • Ensure Mandatory Training is undertaken and up to date as per Shropshire, Telford and Wrekin ICB Policy.

Managerial Responsibilities

  • Manage own work schedule efficiently and effectively.
  • Cover for team colleagues in their absence.

  • NHS Prescription Ordering Direct Call Handler

    3 weeks ago

    Telford, Telford and Wrekin, United Kingdom NHS Shropshire, Telford and Wrekin Integrated Care Board Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our Prescription Ordering Direct team as a Call Handler. The successful candidate will be responsible for providing exceptional customer service to patients and healthcare professionals, ensuring that prescriptions are processed efficiently and effectively.Key...

  • NHS Prescription Ordering Direct Call Handler

    4 weeks ago

    Telford, Telford and Wrekin, United Kingdom NHS Shropshire, Telford and Wrekin Integrated Care Board Full time

    About the RoleWe are seeking a motivated and enthusiastic Prescription Ordering Direct prescription clerk to join the Medicines Management Team at NHS Shropshire, Telford and Wrekin Integrated Care Board.The successful candidate will work with various member practices and pharmacies within Shropshire, Telford and Wrekin ICB to deliver efficient repeat...

  • NHS Prescription Ordering Direct Call Handler

    4 weeks ago

    Telford, Telford and Wrekin, United Kingdom NHS Shropshire, Telford and Wrekin Integrated Care Board Full time

    About the RoleThe NHS Shropshire, Telford and Wrekin Integrated Care Board is seeking a motivated and enthusiastic Prescription Ordering Direct Call Handler to join the Medicines Management Team. The successful candidate will be responsible for delivering an effective and competent level of receptionist, telephone and clerical support, consistently...

  • NHS Prescription Ordering Direct Call Handler

    2 weeks ago

    Telford, Telford and Wrekin, United Kingdom NHS Shropshire, Telford and Wrekin Integrated Care Board Full time

    Main Duties and ResponsibilitiesThe successful candidate will be responsible for delivering efficient repeat prescribing processes, reducing prescribing waste, and providing excellent customer service to patients and GP practices in Shropshire, Telford and Wrekin.Key responsibilities will include:Acting as the first point of contact for Prescription Ordering...

  • Senior Maxillofacial Specialist

    3 days ago

    Telford, Telford and Wrekin, United Kingdom Direct Medics Full time

    Direct Medics seek a highly skilled Senior Maxillofacial Specialist to join their esteemed team at The Princess Royal Hospital in Telford.Job Summary:The successful candidate will work as an Oral and Maxillofacial Surgery Consultant, providing expert care to patients in need of specialized maxillofacial surgery services.Key Responsibilities:Deliver...

  • Warehouse Material Handler Position

    3 days ago

    Telford, Telford and Wrekin, United Kingdom 212 Recruitment Full time

    Are you an experienced Reach Forklift Operator seeking a new challenge? 212 Recruitment is excited to offer an opportunity for a skilled individual to join our client's dynamic team on a permanent basis.Job Description:We are looking for a reliable and safety-conscious Warehouse Material Handler to manage stock, prepare orders, and maintain accurate...

  • Senior Maxillofacial Specialist

    5 hours ago

    Telford, Telford and Wrekin, United Kingdom Direct Medics Full time

    Job OpportunityWe are seeking a highly skilled Senior Maxillofacial Specialist to join our team at The Princess Royal Hospital in Telford.This is a fantastic opportunity for an experienced consultant to take on a challenging role with excellent compensation and benefits.About the RoleThe successful candidate will be responsible for providing expert...

  • Oral and Maxillofacial Surgery Consultant

    4 weeks ago

    Telford, Telford and Wrekin, United Kingdom Direct Medics Full time

    The Princess Royal Hospital, Telford require an Oral and Maxillofacial Surgery Consultant to work in a Locum role.Key Responsibilities:Work as an Oral and Maxillofacial Surgery ConsultantRequired to work 8 am to 5 pm Monday to Friday with on callsLocation: The Princess Royal Hospital, a teaching hospital located in Telford, England.Working with the...

  • Breast Surgery Specialist

    4 weeks ago

    Telford, Telford and Wrekin, United Kingdom NHS Full time

    Opportunity for a Breast Surgery SpecialistThe Shrewsbury and Telford Hospital NHS Trust has an exciting opportunity for a Specialty Doctor interested in a career in Breast Surgery to join a team of accomplished Surgeons to support delivery of high-quality care to our Breast Surgery patients. This is a full-time 10PA post. The department offers extensive...

  • Oral and Maxillofacial Surgery Consultant

    4 weeks ago

    Telford, Telford and Wrekin, United Kingdom Direct Medics Full time

    The Princess Royal Hospital, Telford require an Oral and Maxillofacial Surgery Consultant to work in the following Locum role:Job Title: Oral and Maxillofacial Surgery ConsultantKey Details:Rota: 8 am to 5 pm Monday to FridayOn calls will be requiredLocation: The Princess Royal Hospital, a teaching hospital located in Telford, EnglandAbout the Role:Direct...

  • Mechanical Fitter/Plumber/Maintenance Engineer

    3 weeks ago

    Telford, Telford and Wrekin, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    Job SummaryThe Shrewsbury and Telford Hospital NHS Trust is seeking a skilled Mechanical Fitter/Plumber/Maintenance Engineer to join our Estates Department. As a key member of our team, you will be responsible for performing multi-skilled tasks, including working on hot and cold-water systems, heating systems, and control of water hygiene.Main...

  • Sexual Health Nurse

    4 weeks ago

    Telford, Telford and Wrekin, United Kingdom Midlands Partnership University NHS Foundation Trust - Inclusion Services Full time

    Job Title: Sexual Health NurseWe are seeking a highly skilled and experienced Sexual Health Nurse to join our team at Midlands Partnership University NHS Foundation Trust - Inclusion Services.About the RoleThis is an exciting opportunity for a Sexual Health Nurse to work in a dynamic and supportive environment, providing high-quality care to patients in our...

  • Medical Specialist in General Internal Medicine

    1 week ago

    Telford, Telford and Wrekin, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    Senior Clinical Fellow in General Internal Medicine at The Shrewsbury and Telford Hospital NHS TrustWe are seeking a Senior Clinical Fellow to join our dynamic team in General Internal Medicine at The Shrewsbury and Telford Hospital NHS Trust.The post is an excellent opportunity for a medical specialist to work in a friendly and supportive environment,...

  • Medicines Management Programme Support Officer

    4 weeks ago

    Telford, Telford and Wrekin, United Kingdom NHS Shropshire, Telford and Wrekin Integrated Care Board Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our Medicines Management Team as a Medicines Management Programme Support Officer. The successful candidate will be responsible for providing support to the team in the management of medicines and ensuring the delivery of high-quality services to our patients.Key...

  • Mechanical Fitter/Plumber/Maintenance Engineer

    4 weeks ago

    Telford, Telford and Wrekin, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    Job SummaryThe Shrewsbury and Telford Hospital NHS Trust is seeking a Mechanical Fitter/Plumber/Maintenance Engineer to join our busy Estates Department. The successful candidate will be responsible for performing multi-skilled tasks, which can be complex and/or non-routine.This involves working on hot and cold-water systems, heating systems, control of...

  • Warehouse Operations Coordinator

    2 weeks ago

    Telford, Telford and Wrekin, United Kingdom The Clean Machine Direct Full time

    We are seeking an experienced and efficient Warehouse Operations Assistant to join our team at The Clean Machine Direct.Key Responsibilities:Picking, packing, and labeling sales orders for delivery.Loading/unloading delivery vehicles.Processing receipts of deliveries and putting away stock.Planning daily deliveries using delivery planning...

  • Mechanical Fitter/Plumber/Maintenance Engineer

    4 weeks ago

    Telford, Telford and Wrekin, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    Job SummaryThe Shrewsbury and Telford Hospital NHS Trust seeks a skilled Mechanical Fitter/Plumber/Maintenance Engineer to perform multi-skilled tasks in our Estates Department. The ideal candidate will have experience in working on hot and cold-water systems, heating systems, and control of water hygiene.This role involves working on a wide range of...

  • Medicines Management Programme Support Officer

    4 weeks ago

    Telford, Telford and Wrekin, United Kingdom NHS Shropshire, Telford and Wrekin Integrated Care Board Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our Medicines Management Team as a Programme Support Officer. The successful candidate will be responsible for providing administrative support to the team, ensuring the smooth operation of our medicines management processes.Main ResponsibilitiesThe Programme Support Officer...

  • Care Support Worker

    4 weeks ago

    Telford, Telford and Wrekin, United Kingdom Helping Hands Full time

    At Helping Hands, we're committed to supporting adults of all ages to maintain their independence and stay in the place they know and love.We're looking for individuals who are passionate about care and want to make a positive impact in our communities. As a Care Assistant, you'll play a vital role in providing companionship, support with personal care, and...

  • Transport Operations Supervisor

    4 weeks ago

    Telford, Telford and Wrekin, United Kingdom CML Full time

    Job Title: Transport Operations SupervisorJob Summary:We are seeking a highly skilled Transport Operations Supervisor to join our team at CML. As a key member of our logistics team, you will be responsible for the supervision of the Transport Operations Team and the driver team.Key Responsibilities:* Allocate drivers and vehicles to loads in the most...