NHS Prescription Ordering Direct Call Handler

3 days ago


Telford, Telford and Wrekin, United Kingdom NHS Shropshire, Telford and Wrekin Integrated Care Board Full time
About the Role

We are seeking a highly motivated and organized individual to join our Medicines Management Team as a Prescription Ordering Direct Call Handler. This is an exciting opportunity to work in a dynamic and fast-paced environment, contributing to the delivery of high-quality healthcare services to our patients.

Key Responsibilities
  • Act as the first point of contact for Prescription Ordering Direct, providing excellent customer service and maintaining accurate records.
  • Communicate effectively with patients, pharmacies, and GP practices, ensuring seamless delivery of repeat prescription services.
  • Process repeat prescription requests efficiently, adhering to Standard Operating Procedures and protocols.
  • Work collaboratively with the team to achieve targets and improve patient outcomes.
  • Participate in meetings and contribute to the development of the service, ensuring continuous improvement and innovation.
Requirements
  • GCSE C or above in English and Maths (or equivalent)
  • Previous customer service experience and excellent communication skills
  • Ability to work under pressure and prioritize tasks effectively
  • Flexibility and adaptability to meet changing service requirements
  • Commitment to equality of opportunity and good working relationships
What We Offer

We offer a competitive salary, excellent benefits package, and opportunities for professional development and growth. If you are a motivated and organized individual with a passion for delivering high-quality healthcare services, we encourage you to apply for this exciting opportunity.



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