EPoS Analyst

2 months ago


Hertfordshire, United Kingdom Haven Full time

About the Role

We are seeking an experienced EPoS Analyst to join our Technology team at Haven. As an EPoS Analyst, you will play a key role in defining, building, testing, and supporting our retail systems.

Key Responsibilities

  • Define business opportunities and identify areas for improvement in our retail systems
  • Collaborate with the Product Owner to create and refine user stories and acceptance criteria
  • Participate in planning and create iteration plans
  • Conduct research, design, prototype, and other exploration activities
  • Create and test work products defined by their features
  • Deploy work products to staging and production

Requirements

  • Proficiency in Zonal Business systems or a similar Epos package
  • Experience in similar Product Operations, Helpdesk, or Contact Centre roles
  • Experience of hospitality or a similarly fast-paced industry, such as retail, would be beneficial
  • Excellent communication skills – you will be working with colleagues across the business
  • Logical thinking and a solutions-oriented mindset

What We Offer

  • Holiday allowance that rises with service, plus a 'Holiday Buy Scheme'
  • Annual bonus
  • 20% discount on both Haven and Warner Hotels holidays for you, family, and friends
  • Comprehensive wellbeing support
  • Access to the Bourne Leisure corporate box at the O2 Arena, London
  • Exclusive discounts with corporate partners
  • Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
  • Enhanced family-friendly policies and pay (eligibility criteria applied)

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