Customer Service and Operations Analyst

1 month ago


Edinburgh, Edinburgh, United Kingdom NatWest Group Full time
Customer Service and Operations Analyst

We are seeking a highly skilled Customer Service and Operations Analyst to join our Anti-Money Laundering team. As a key member of our team, you will be responsible for investigating customer queries, processing transactions, and ensuring compliance with regulatory requirements.

Key Responsibilities
  • Investigate customer queries and respond in a timely and accurate manner
  • Process transactions and ensure compliance with AML regulations
  • Monitor and participate in initiatives to improve customer service and processes
  • Review processing errors and customer complaints to identify trends and training needs
Requirements
  • Knowledge and experience of AML processes and procedures
  • Ability to work accurately and to deadlines with high attention to detail
  • Understanding of the financial services industry and our customers
  • Good written and spoken communication skills

We offer a supportive and collaborative team environment, with opportunities for career development and training. If you are a motivated and detail-oriented individual with a passion for AML, we encourage you to apply for this exciting opportunity.



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