Facilities Operations Coordinator

6 days ago

Birmingham, Birmingham, United Kingdom Systems adi Group Ltd Full time
{"title": "Facilities Coordinator Role Overview", "content": "

About the Role

As a key member of our team, you will play a crucial role in supporting our facilities engineering helpdesk administration.

Your main responsibilities will include providing responsibility for all helpdesk, administration, and business functions. You will be the main user for the Job Logic Company Management System for Facilities Engineering contracts, and you will be in charge of coordinating and maintaining the system, along with managing all records within the system and company processes.

Key Responsibilities:

  • Providing 1st line contact for all helpdesk enquiries and service support to customers and suppliers.
  • Ensuring all documentation and records are maintained for servicing and compliance within the company management system Job Logic.
  • Administration of customer portals for work requests and invoicing.
  • Coordination of quoting remedial works and liaison with the accounts team.
  • Raising invoices and posting to the relevant portals.
  • Liaison with customers and suppliers for the speedy and effective delivery of products and services.
  • Coordination of planned and reactive maintenance work including the planning and arranging of sub-contractors, labour and ordering of materials.
  • Building strong relationships with our customers and on-site maintenance teams.

About You

We are looking for an individual with:

  • Administration and financial management experience, ideally from the Facilities Services Industry.
  • Coordination experience of planned and reactive maintenance work.
  • Proficiency in using multiple systems and inputting data.
  • Excellent Excel, PowerPoint, Word, and Outlook skills.
  • Outstanding customer service and communication skills.
  • The ability to input, process, and interpret data with attention to detail.
  • Strong organizational skills and the ability to work flexibly.
  • Ability to make decisions and use own initiative.

The Benefits

  • The adi Pit Stop – savings and discounts portal with Reward Gateway.
  • Healthcare cash plan with BHSF.
  • 24/7 GP helpline including private electronic prescription service.
  • Enhanced Employee assistance programme.
  • Cycle to work scheme.
  • Employee referral bonus of £500 for every successful new employee.
  • Generous holiday allowance.
  • Celebration days.
  • Company-wide Christmas party for employees and partners.
  • Annual employee awards.
  • Long service awards.
  • Free workwear.

About the Company

Find out more about adi Group Ltd.

Other organisations may call this role a Facilities Systems Coordinator, Facilities Administrator and Coordinator or Facilities Help Desk Administrator.

Adi Group Ltd is fully committed to the principle of equal opportunity in employment and seeks to ensure that the careers of all employees are determined solely on merit and opportunity and that judgement of employees are free from the effects of bias and prejudice.

"}

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