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Facility Operations Coordinator

2 months ago


Birmingham, Birmingham, United Kingdom MIS Group Full time

We are seeking a dedicated Facility Operations Coordinator to enhance our Birmingham office.

MIS Group is a specialized market research fieldwork organization with a strong presence in the UK, France, and Italy.

As part of our UK team, you will collaborate with colleagues in Italy and France to deliver exceptional, responsive services to our clients.

Position Overview:

The Facility Operations Coordinator plays a crucial role in ensuring the seamless functioning of our facility. This includes managing bookings effectively, providing a warm reception to clients and research participants, and ensuring that all essential resources are available. This position requires close cooperation with the recruitment team to support their initiatives and maintain the facility in optimal condition to meet client needs.

Key Responsibilities:

Facility Management & Booking Oversight:

  • Manage facility bookings to ensure efficient scheduling and utilization.
  • Prepare and arrange rooms according to client requirements, ensuring all necessary equipment and materials are ready.
  • Handle technical aspects such as streaming and recordings typically needed for market research.
  • Ensure the facility is consistently clean, safe, and fully operational.

Client & Participant Engagement:

  • Welcome clients, research participants, and visitors, ensuring a professional and positive experience.
  • Serve as the primary contact for clients during their visit, addressing inquiries or requests promptly.
  • Ensure all amenities, including refreshments, are available and replenished regularly to enhance the experience.

Collaboration with Recruitment Team:

  • Work closely with the recruitment team to understand client and participant expectations.
  • Assist the recruitment team with participant coordination tasks, including managing participant flow and administrative support as needed.
  • Communicate any updates regarding facility availability or client requirements to the recruitment team promptly.

Facility Maintenance & Inventory Oversight:

  • Conduct regular inspections to ensure the facility is well-maintained and coordinate with maintenance teams as necessary.
  • Monitor inventory levels to ensure supplies are readily available for clients and participants.
  • Order and replenish supplies, including refreshments and office materials, to ensure client satisfaction.

Administrative Assistance:

  • Maintain accurate records of bookings, client interactions, and inventory levels.
  • Provide administrative support to management, including report preparation and invoice management.
  • Assist in developing and implementing facility policies and procedures to enhance efficiency and client satisfaction.

Team Collaboration:

  • Collaborate with other departments to ensure smooth service delivery and client satisfaction.
  • Provide support to the recruitment team during peak periods or when additional assistance is required.

Required Qualifications:

  • Demonstrated experience in facility management, hospitality, or a related field.
  • Exceptional organizational and multitasking abilities.
  • Strong interpersonal and communication skills, with a focus on customer service.
  • Ability to work independently and collaboratively within a team.
  • Adaptability to changing demands and priorities.
  • Attention to detail and a proactive approach to problem-solving.

Preferred Qualifications:

  • Experience in customer service and booking management roles.
  • Knowledge of health and safety regulations.
  • Familiarity with recruitment processes and participant management.

Work Schedule:

  • Shifts may vary weekly, but the role is consistently Monday to Friday.
  • Late shifts until 10 PM are required several times a month.

Training and Experience:

  • Comprehensive training will be provided; prior experience in market research is advantageous but not essential.
  • Proven ability to multitask and prioritize effectively.
  • Experience in customer service or client-facing roles is essential.

Skills and Competencies:

  • Strong IT skills.
  • Proficient in MS Office Suite.
  • Ability to quickly learn new media software.
  • Excellent spoken and written English skills.
  • Knowledge of French, Spanish, or another language is a plus.

Salary:

  • Starting salary range: £25,000 - £28,000 per year, determined by relevant experience.