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Customer Service Representative

1 month ago

Dundee, Dundee City, United Kingdom Sunbelt Rentals Careers Full time

About the Role

Sunbelt Rentals Careers is seeking a highly skilled Customer Service Advisor to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.

Key responsibilities include:

  • Providing best-in-class service to customers via phone, email, and in-person interactions
  • Utilizing product knowledge to maximize upselling opportunities and drive sales growth
  • Managing customer orders from inquiry to post-hire feedback, taking ownership of the customer journey
  • Building relationships with regular customers and identifying opportunities for improvement
  • Collaborating with internal teams to ensure seamless service delivery

We offer a competitive rewards package, including a generous holiday allowance, life assurance, retail discount scheme, and a great company pension scheme. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you.

About You

To succeed in this role, you'll need:

  • Proven experience in a customer-facing role, preferably in a sales or service environment
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Product knowledge and a willingness to learn and develop your skills
  • A flexible and adaptable approach, with the ability to work in a fast-paced environment
  • A commitment to continuous improvement and a passion for delivering exceptional service