Safeguarding Excellence Lead

2 weeks ago


Alcester, Warwickshire, United Kingdom Helping Hands Full time

Location: Alcester

Helping Hands is the nation's most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales as well as our Support Office in Alcester, Warwickshire.

The Safeguarding Lead will play a vital role in implementing operational excellence across the business, driving exceptional carers and teams to deliver outstanding customer care and service in a market-leading home care organization.

Main Responsibilities:

  • Develop and deliver a lesson learnt and enhancement plan to drive continual improvement on the delivery of care to our customers, through a proactive communication internal cascade which has identified trends and themes outlining best practice.
  • Proactively address audit, regulator feedback, customer and carer voice for our customers receiving care, producing recommendations and delivering agreed actions to improve national performance through Registered Managers.
  • Regularly identify and report on all root-cause insights impacting the delivery of care, ensuring a proactive approach to enhancing the customer experience.


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