Quality Director

4 weeks ago


Alcester, Warwickshire, United Kingdom Helping Hands Full time
Quality Director Opportunity

Helping Hands, a leading home care provider, is seeking a seasoned Quality Director to lead our quality strategy and function. As a key member of our team, you will be responsible for delivering outstanding customer care and service.

Main Responsibilities
  • Develop and implement a market-leading premium quality strategy and plan
  • Lead the development of a 'quality care' culture through strong leadership and quality infrastructure
  • Generate internal customer and carer insight to drive service improvements and minimize risk
  • Ensure transparent reporting of safeguarding, complaints, and advocate whistleblowing
  • Lead a high-performing quality team and provide broader business leadership
  • Identify and escalate compliance issues, recommend corrective actions
  • Develop and monitor a risk-based audit strategy, ensuring inspection readiness
  • Act as the business DPO (Data Protection Officer)
  • Ensure the quality strategy supports key commercial business objectives
  • Monitor and apply external quality best practice
About You

To be successful in this role, you'll need:

  • Extensive experience in a senior quality role in a care/healthcare setting
  • Proven experience leading a quality function in a regulated environment
  • Degree level qualification, or equivalent
  • In-depth knowledge of quality systems and home care legislation
  • Strong project management, analytical, and decision-making skills
  • A passion for customer service and continuous improvement
  • Excellent interpersonal and communication skills
  • Digital and technology skills
Benefits
  • Bonus scheme
  • 25 days annual leave, rising to 27 after 2 years of service
  • Blue Light Card offering discounts from businesses and services
  • Access to our employee assistance programme
  • Refer a friend scheme

Helping Hands is committed to promoting a diverse and inclusive workforce. All applications will be treated fairly in line with our Equality and Diversity Policy.


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