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Quality Director
1 month ago
Helping Hands, a leading home care provider, is seeking a seasoned Quality Director to lead our quality strategy and function. As a key member of our team, you will be responsible for delivering outstanding customer care and service.
Main Responsibilities- Develop and implement a market-leading premium quality strategy and plan
- Lead a high-performing quality team and provide broader business leadership
- Ensure transparent reporting of safeguarding, complaints, and advocate whistleblowing
- Identify and escalate compliance issues, recommend corrective actions
- Develop and monitor a risk-based audit strategy, ensuring inspection readiness
- Act as the business DPO (Data Protection Officer)
- Ensure the quality strategy supports key commercial business objectives
- Monitor and apply external quality best practice
To succeed in this role, you will need:
- Extensive experience in a senior quality role in a care/healthcare setting
- Proven experience leading a quality function in a regulated environment
- Degree level qualification, or equivalent
- In-depth knowledge of quality systems and home care legislation
- Strong project management, analytical, and decision-making skills
- A passion for customer service and continuous improvement
- Excellent interpersonal and communication skills
- Digital and technology skills
- Bonus scheme
- 25 days annual leave, rising to 27 after 2 years of service
- Blue Light Card offering discounts from businesses and services
- Access to our employee assistance programme
- Refer a friend scheme
Helping Hands is committed to promoting a diverse and inclusive workforce. All applications will be treated fairly in line with our Equality and Diversity Policy.