Demand Forecasting Specialist
4 days ago
Roadmap to Success
In this demanding yet rewarding role, you will have the opportunity to make a significant impact on our business. As a key member of our Operations team, you will work closely with stakeholders to develop and implement strategies that drive business growth and improvement.
Your responsibilities will include:
- Developing and maintaining accurate demand and supply forecasts
- Working closely with pricing, operational, finance, and commercial teams to ensure alignment and effective decision-making
- Analyzing complex data to inform business decisions and drive improvement initiatives
- Communicating effectively with stakeholders to build trust and influence
- Maintaining accurate records and reports to track progress and identify areas for improvement
About Our Ideal Candidate
- Proven experience in operational contact centre planning and forecasting
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management skills
- Demonstrated ability to work effectively in a fast-paced environment
- Experience with WFM applications (Verint preferred)
Our Culture
We value diversity, equity, and inclusion and are committed to creating a workplace where everyone feels welcome and supported. If you are passionate about delivering exceptional service and driving business growth, we encourage you to apply.
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