Strategic Forecasting Lead

3 days ago


Bristol, Bristol, United Kingdom RAC Full time
About the Role

At RAC, we are seeking an experienced Demand Forecast and Planning Manager to join our team at an exciting time as we push through the next stage of our growth plans. The successful candidate will be responsible for forecasting supply and demand for our sales and service contact centre, ensuring exceptional service delivery while supporting the creation of insights that improve customer outcomes.

The Demand Forecast and Planning Manager will produce regular management information (MI) that supports the running of the business and informs resourcing decisions within Sales Operations. Reporting to the Head of Planning and Performance, you'll be the functional expert in supply and demand trends, communicating with and influencing key stakeholders to ensure appropriate understanding to inform business decision making.

You will be responsible for creating, tracking, and continuously improving both short- and long-term forecasts, covering multiple areas within Consumer Roadside Sales Operations. You will also support target setting and performance insight for managing key Operational KPIs alongside managing the Real-Time Team, ensuring on-day delivery of service level targets.

This position is a hybrid working opportunity, suitable for someone who can get to our office in Bristol. Some travel may be required to visit our site in Manchester.



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