Claims Relationship Specialist

3 weeks ago


Ipswich, Suffolk, United Kingdom AXA Group Full time
Job Title: Claims Relationship Specialist

AXA XL is seeking a skilled Claims Relationship Specialist to join our team. As a key member of our Claims team, you will play a vital role in building and maintaining strong relationships with brokers and clients, ensuring seamless claims handling and exceptional customer service.

Key Responsibilities:
  • Develop and maintain relationships with brokers and clients to enhance our profile and thought leadership in the market.
  • Collaborate with the Claims Relationship Manager, underwriting, and distribution teams to attract and retain new and existing clients.
  • Provide expert focus on claims performance, service, and delivery, ensuring a client-centric ethos within the team.
  • Work closely with the Claims Team to onboard new clients and manage existing clients, supporting the claims team as required.
  • Assist the team in delivering a data-driven organization by harnessing key metrics to measure performance and service.
Requirements:
  • Good insurance background with knowledge of middle market and risk-managed programs, particularly captives.
  • Ability to work independently, be self-motivated, and organize own workload.
  • Client relationship management experience within an insurer or broker is desired but not essential.
  • Analytical mindset with the ability to analyze industry trends and market data.
  • Influencer and collaborator with excellent verbal and written communication, collaboration, presentation, and influencing skills.
  • Results-oriented with a proactive approach to tasks and the ability to prioritize multiple work streams.
About AXA XL:

AXA XL is the P&C and specialty risk division of AXA, known for solving complex risks. We combine a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business.



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