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Senior Claims Specialist
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Senior Claims Specialist
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Claims Specialist
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Ipswich, Suffolk, United Kingdom AXA Group Full timeClaims Specialist RoleAt AXA XL, we're seeking a skilled Claims Specialist to join our Marine Claims team. As a Claims Specialist, you'll play a critical role in managing and resolving claims within our portfolio of Hull, Cargo, and Liability claims for customers worldwide.Key Responsibilities:Receiving claims notifications, assessing estimates, and...
Claims Relationship Specialist
2 months ago
AXA XL is seeking a skilled Claims Relationship Specialist to join our team. As a key member of our Claims team, you will play a vital role in building and maintaining strong relationships with our clients and brokers.
Key Responsibilities:- Contribute to the development of a Client Service Charter, including segmentation of services.
- Align with internal stakeholders and participate in committee structures.
- Develop claims success stories for use in our marketing strategy.
- Communicate the Client Service Charter internally and externally as appropriate.
- Coordinate and participate in new pitch meetings and/or renewal meetings as required.
- Develop a client and broker engagement plan, including quarterly meetings with key clients.
- Determine agendas for broker and client meetings to ensure service objectives are met.
- Collate feedback from broker engagements and provide actionable intervention where necessary.
- Provide analysis of broker surveys and drive opportunities for improvement.
- Undertake data analysis and collate anecdotal feedback to determine broker performance.
- Understand internal performance against SLAs for discussion with clients and brokers.
- Conduct competitor analysis to advise on AXA XL's offering and areas for improvement.
- Collate thought leadership within the team for sharing.
- Technical expertise in insurance, with knowledge of middle market and risk managed programmes.
- Ability to work independently and organize own workload.
- Client relationship management experience within an insurer or broker is desired.
- Analytical mindset with the ability to analyze industry trends and market data.
- Influencer and collaborator with excellent communication and presentation skills.
- Results-oriented with a focus on continuous improvement.
AXA XL is a leading provider of reinsurance and specialty risk solutions. We combine a comprehensive and efficient capital platform with data-driven insights, leading technology, and the best talent in an agile and inclusive workspace. Our innovative and flexible approach to risk solutions partners with those who move the world forward.
