Claims Relationship Specialist

6 days ago


Ipswich, Suffolk, United Kingdom AXA Group Full time

Client Service Excellence

AXA XL is seeking a skilled Claims Relationship Specialist to join our team. As a key member of our Claims team, you will play a vital role in building and maintaining strong relationships with our clients and brokers.

Key Responsibilities

  • Contribute to the development of a Client Service Charter, aligning with internal stakeholders and committee structures.
  • Develop claims success stories for marketing purposes and communicate the Client Service Charter internally and externally.
  • Coordinate and participate in new pitch meetings and renewal meetings, ensuring CLT visibility of pipeline prospects.
  • Determine agendas for broker and client meetings to ensure service objectives are met and market perception is understood.
  • Collate feedback from broker engagements and provide analysis of broker surveys to drive opportunities.
  • Undertake data analysis and collate anecdotal feedback to determine broker performance.
  • Understand internal performance against SLAs for discussion with clients and brokers.
  • Conduct competitor analysis to advise on AXA XL's offering and areas for improvement.
  • Collate thought leadership within the team for sharing.

Requirements

  • Technical expertise in insurance, ideally with knowledge of middle market and risk managed programmes.
  • Ability to work independently and self-motivated, with excellent analytical and communication skills.
  • Client relationship management experience within an insurer or broker is desired, but not essential.
  • Influencer and collaborator with excellent verbal and written communication skills.
  • Results-oriented with a focus on continuous improvement.

About AXA XL

AXA XL is a leading provider of reinsurance and specialty insurance solutions. We combine a comprehensive and efficient capital platform with data-driven insights, leading technology, and the best talent in an agile and inclusive workspace. Our innovative and flexible approach to risk solutions partners with those who move the world forward.



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