Claims Relationship Specialist
6 days ago
Client Service Excellence
AXA XL is seeking a skilled Claims Relationship Specialist to join our team. As a key member of our Claims team, you will play a vital role in building and maintaining strong relationships with our clients and brokers.
Key Responsibilities
- Contribute to the development of a Client Service Charter, aligning with internal stakeholders and committee structures.
- Develop claims success stories for marketing purposes and communicate the Client Service Charter internally and externally.
- Coordinate and participate in new pitch meetings and renewal meetings, ensuring CLT visibility of pipeline prospects.
- Determine agendas for broker and client meetings to ensure service objectives are met and market perception is understood.
- Collate feedback from broker engagements and provide analysis of broker surveys to drive opportunities.
- Undertake data analysis and collate anecdotal feedback to determine broker performance.
- Understand internal performance against SLAs for discussion with clients and brokers.
- Conduct competitor analysis to advise on AXA XL's offering and areas for improvement.
- Collate thought leadership within the team for sharing.
Requirements
- Technical expertise in insurance, ideally with knowledge of middle market and risk managed programmes.
- Ability to work independently and self-motivated, with excellent analytical and communication skills.
- Client relationship management experience within an insurer or broker is desired, but not essential.
- Influencer and collaborator with excellent verbal and written communication skills.
- Results-oriented with a focus on continuous improvement.
About AXA XL
AXA XL is a leading provider of reinsurance and specialty insurance solutions. We combine a comprehensive and efficient capital platform with data-driven insights, leading technology, and the best talent in an agile and inclusive workspace. Our innovative and flexible approach to risk solutions partners with those who move the world forward.
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