Field Operations Manager

3 weeks ago

SouthendonSea, Southend-on-Sea, United Kingdom Thames Water Full time
Job Description

We are seeking an experienced Field Operations Manager to join our team at Thames Water in Greenwich Storm.

As a Field Operations Manager, you will be responsible for managing and developing a team of Sewer Technicians to deliver excellent customer service and operational performance across the northwest catchment within strategic pumping and trunk sewers.

You will be the face of Thames Water, working directly with customers and stakeholders daily. Your team will be responsible for:

  • Location - Greenwich Storm
  • 36 hours per week, Monday – Friday
  • Permanent, full-time position
  • Full UK driving licence required

Key Responsibilities:

  • Be a role model and ensure the team performs in a manner representative of Thames Water's company values and professionalism
  • Performance manage and develop a field operations team
  • Monitor and steer performance against key metrics
  • Promote a culture of engagement and motivation within the team
  • Conduct regular site visits to assess the quality of work being completed by your team
  • Ensure the health, safety, and well-being of your team are always maintained and that safe working practices comply with company procedures
  • Identify and support the implementation of new initiatives to drive operational efficiency and customer service improvements
  • You will split your time between the office and the field with your team, enabling you to provide direct support, engagement, and performance management both as a team and on a one-to-one basis
  • Possible participation in an Out of Hours Co-ordinator rota

Requirements:

  • Excellent people and team management skills
  • Ability to lead, develop, and performance manage field-based operatives
  • Excellent communication and interpersonal skills
  • Be well-organised and able to manage your time and multi-task
  • Fully competent in the use of Microsoft Office and planning and reporting software
  • Previous experience of liaising with internal and external stakeholders
  • Health and Safety qualifications such as IOSH / NEBOSH desirable
  • Demonstrating the ability to handle and manage change effectively in a field team
  • A full UK driving licence

What's in it for you?

  • Salary up to £48,000 per annum depending on skills and experience
  • Annual Leave of 26 days holiday per year increasing to 30 with length of service
  • Contributory pension – Defined Contribution - Maximum of 12% - 2x employee contribution
  • Personal Medical Assessments – Open to all once a year
  • GymPass, a free fitness plan, and access to several wellbeing apps for you and up to three family members as well as discounted plans nationwide
  • Cycle to work scheme, always on and up to £3k, save money, get fit, and help protect the environment
  • WeCare, a variety of health and wellbeing services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes, and access to a nutritionist
  • Benefits on Tap, access to discounts, cashback, and instant vouchers
  • Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid
  • Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay
  • Ongoing performance development reviews to help you be your best and identify growth opportunities
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

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