Cleaning Operations Manager

3 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time
Cleaning Assistant Operations Manager Job Description

We are seeking an experienced Cleaning Assistant Operations Manager to join our team at CBW Staffing Solutions. The successful candidate will have a proven track record working in cleaning management and will be responsible for overseeing the total cleaning operation within a client's site.

Key Responsibilities:
  • Part of the management team accountable for the total cleaning operation within the client's site
  • Line management responsibilities for the cleaning operatives, including planning, assigning, and directing all tasks; performance evaluations; reward schemes; disciplinary issues
  • Involved in the planning and execution of training schemes for all direct reports to ensure the appropriate skills are demonstrated at each level and are appropriate for the role
  • Provide regular reports to the client on KPI performance and develop innovative proposals to reduce the overall cleaning costs through ongoing review with site teams
  • Promote and maintain a positive, proactive H&S culture within the cleaning team and wider on-site teams through training
  • Comply with and support industry-standard accreditation
  • Ensure the recruitment, induction, training, and motivation of staff to achieve required standards of performance
  • Deliver effective communication and reporting within the cleaning operation
  • Accountable for ensuring adherence to work schedules in line with contract SLAs, work order management, and other client/management requests
  • Management responsibilities in accordance with the organization's policies and applicable laws
  • Oversee standards of cleaning across the site through quality checks and audit
  • Identify and implement ongoing best practice, standardization, and technology improvements to the cleaning operation
  • Ensure a high level of customer service is provided at all levels with the organization in order to meet/exceed the customer's expectations
  • Assist in the reporting of building/cleaning issues and the raising of helpdesk tickets to ensure total service delivery to the client
  • Attend external and internal training events as required
  • Liaise with colleagues to identify opportunities for improvement
  • Report any building defects and hazards to the Customer Service Helpdesk
  • Assist in ensuring all cleaning work orders are responded to quickly and efficiently within agreed SLAs
  • Follow company procedures for the reporting of holidays, sickness, and other absences
  • Meet company expectations in relation to conduct and performance
  • Follow all company procedures, policies, and rules
Personal Experience/Qualifications and Skills:
  • At least 3 years' experience in the management of cleaning contracts in office environments
  • Educated to a technical discipline, and any other cleaning qualifications desirable
  • IOSH, NEBOSH, and any other Health & Safety Training desirable
  • Computer literate in Microsoft Packages (Word, Excel, PowerPoint)
  • Excellent written and verbal communication skills
  • Excellent management skills
  • Team-oriented
  • Good organizer
  • Confident and engaging
  • Excellent leadership skills

Please send your CV to Jordyn at CBW Staffing Solutions for more information.



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