Cleaning Operations Manager
3 weeks ago
We are seeking an experienced Cleaning Assistant Operations Manager to join our team at CBW Staffing Solutions. The successful candidate will have a proven track record working in cleaning management and will be responsible for overseeing the total cleaning operation within a client's site.
Key Responsibilities:- Part of the management team accountable for the total cleaning operation within the client's site
- Line management responsibilities for the cleaning operatives, including planning, assigning, and directing all tasks; performance evaluations; reward schemes; disciplinary issues
- Involved in the planning and execution of training schemes for all direct reports to ensure the appropriate skills are demonstrated at each level and are appropriate for the role
- Provide regular reports to the client on KPI performance and develop innovative proposals to reduce the overall cleaning costs through ongoing review with site teams
- Promote and maintain a positive, proactive H&S culture within the cleaning team and wider on-site teams through training
- Comply with and support industry-standard accreditation
- Ensure the recruitment, induction, training, and motivation of staff to achieve required standards of performance
- Deliver effective communication and reporting within the cleaning operation
- Accountable for ensuring adherence to work schedules in line with contract SLAs, work order management, and other client/management requests
- Management responsibilities in accordance with the organization's policies and applicable laws
- Oversee standards of cleaning across the site through quality checks and audit
- Identify and implement ongoing best practice, standardization, and technology improvements to the cleaning operation
- Ensure a high level of customer service is provided at all levels with the organization in order to meet/exceed the customer's expectations
- Assist in the reporting of building/cleaning issues and the raising of helpdesk tickets to ensure total service delivery to the client
- Attend external and internal training events as required
- Liaise with colleagues to identify opportunities for improvement
- Report any building defects and hazards to the Customer Service Helpdesk
- Assist in ensuring all cleaning work orders are responded to quickly and efficiently within agreed SLAs
- Follow company procedures for the reporting of holidays, sickness, and other absences
- Meet company expectations in relation to conduct and performance
- Follow all company procedures, policies, and rules
- At least 3 years' experience in the management of cleaning contracts in office environments
- Educated to a technical discipline, and any other cleaning qualifications desirable
- IOSH, NEBOSH, and any other Health & Safety Training desirable
- Computer literate in Microsoft Packages (Word, Excel, PowerPoint)
- Excellent written and verbal communication skills
- Excellent management skills
- Team-oriented
- Good organizer
- Confident and engaging
- Excellent leadership skills
Please send your CV to Jordyn at CBW Staffing Solutions for more information.
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