Cleaning Operations Manager

1 week ago

SouthendonSea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time
Cleaning Operations Manager

CBW Staffing Solutions is seeking an experienced Cleaning Operations Manager to join their team. The ideal candidate will have a proven track record in managing cleaning contracts in office environments and be able to start immediately.

Key Responsibilities:
  • Part of the management team with accountability for the total cleaning operation within the client's site
  • Line management responsibilities for the cleaning operatives, including planning, assigning, and directing all tasks; performance evaluations; reward schemes; disciplinary issues
  • Involved in the planning and execution of training schemes for all direct reports to ensure the appropriate skills are demonstrated at each level and are appropriate for the role
  • Provide regular reports to the client on KPI performance and develop innovative proposals to reduce the overall cleaning costs through ongoing review with site teams
  • Promote and maintain a positive, proactive H&S culture within the cleaning team and wider on-site teams through training
  • Comply with and support industry standard accreditation
  • Ensure the recruitment, induction, training, and motivation of staff to achieve required standards of performance
  • Deliver effective communication and reporting within the cleaning operation
  • Accountable for ensuring adherence to work schedules in line with contract SLAs, work order management, and other client/management requests
  • Management responsibilities in accordance with the organization's policies and applicable laws
  • Oversee standards of cleaning across the site through quality checks and audit
  • Identify and implement ongoing best practice, standardization, and technology improvements to the cleaning operation
  • Ensure a high level of customer service is provided at all levels with the organization in order to meet/exceed the customer's expectations
  • Assist in the reporting of building/cleaning issues and the raising of helpdesk tickets to ensure total service delivery to the client
  • Attend external and internal training events as required
  • Liaise with colleagues to identify opportunities for improvement
  • Report any building defects and hazards to the Customer Service Helpdesk
  • Assist in ensuring all cleaning work orders are responded to quickly and efficiently within agreed SLAs
  • Follow company procedures for the reporting of holidays, sickness, and other absences
  • Meet company expectations in relation to conduct and performance
  • Follow all company procedures, policies, and rules


Requirements:
  • At least 3 years' experience in the management of cleaning contracts in office environments
  • Educated to a technical discipline, and any other cleaning qualifications desirable
  • IOSH, NEBOSH, and any other Health & Safety Training desirable
  • Computer literate in Microsoft Packages (Word, Excel, PowerPoint)
  • Excellent written and verbal communication skills
  • Excellent management skills
  • Team-oriented
  • Good organizer
  • Confident and engaging
  • Excellent leadership skills

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