Aftersales Customer Service Representative

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full time

Job Overview

Aftersales Customer Advisor Role

As an Aftersales Customer Advisor at Lookers, you will be responsible for delivering exceptional customer experiences on behalf of our Vauxhall, Renault, Dacia, Nissan, and Ora centres throughout the UK.

Key Responsibilities

  1. Booking services, MOT & repairs with our Vauxhall, Renault, Dacia, Nissan and Ora centres.
  2. Resolving customer queries in a timely and effective manner.
  3. Liaising with our Vauxhall, Renault, Dacia, Nissan and Ora centres across the UK, building strong relationships.
  4. Treating all our customers fairly and consistently.
  5. Utilizing computer systems to manage customer interactions and achieve targets.

Requirements

You will be a natural communicator with excellent telephone manner and the ability to build rapport easily. In addition to making bookings, you will be required to upskill and coach the customer advisors, deliver training to new starters, and share best practices with your colleagues.

About Lookers

Lookers is a leading automotive retailer with a strong reputation for delivering exceptional customer experiences. As a customer-focused individual, you will have the opportunity to develop your skills and establish a long successful career within the industry.



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