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Senior Mental Health Helpline Manager

4 weeks ago

AshtonunderLyne, Tameside, United Kingdom Pennine Care NHS Foundation Trust Full time
Job Overview

The post holder will provide leadership for the 24 hour Trust-wide Mental Health Helpline Managers and Practitioners in maintaining clinical and non-clinical standards of care and in implementing quality service improvements, including ensuring that Care Quality Commission (CQC) essential standards are met.

The post holder will provide the leadership, operational co-ordination and management across the 24 hour Trust-wide Mental Health Helpline. The helpline was established in response to the pandemic as part of the Long Term Plan for mental health.

Main Duties of the Job

Please see the attached job description for a detailed description of the main duties for this role.

Working for Our Organisation

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester.

Our vision is for a happier and more hopeful life for everyone in our communities, and our staff work hard to deliver the very best care for the people who use our services.

We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work.

Our ambition is to maximise people's potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.

All individuals, regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, are encouraged to apply for this post.

We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

Detailed Job Description and Main Responsibilities

Please find attached job description and person specification which provides a detailed account of the main responsibilities for this role.

Person SpecificationEducation/QualificationsEssential Criteria
  • Qualified and registered RMN/S/OT
  • Post graduate training relevant to mental health/leadership/management
  • Evidence of continued professional development
  • Demonstrable significant experience as a senior clinical practitioner in mental health
  • Management and/or leadership of mental health services
  • Clinical experience in a range of mental health settings
  • Delivering service/practice innovation, development and change
  • Budgetary management
  • Ability to establish professional boundaries and resolve operational issues
  • Ability to contribute to strategic planning
  • Proven effective leadership skills
  • Ability to motivate staff and achieve goals through the actions of others
  • Ability to reflect on and critically appraise own performance
  • Ability to take part in oncall rota
  • Ability to work through and recognise resistance to change
Desirable Criteria
  • Educated to masters level in relevant area
  • Management/leadership qualification
  • Project management experience or qualification
  • Experience of working across multiple age ranges
  • Formal research experience
  • Ability to use IT systems across PCFT