Supermarket Shift Leader
5 days ago
We are seeking a highly motivated and experienced Supermarket Shift Leader to join our Retail Team at Haven. As a key member of our team, you will be responsible for delivering exceptional customer service, leading and coaching your team to achieve sales and service targets, and ensuring a safe and clean shopping environment.
Key Responsibilities- Customer Service: Provide an outstanding retail experience for our customers, ensuring service, quality, and consistency in all aspects of the supermarket.
- Team Leadership: Lead and coach your team to ensure all areas of responsibility are met, and provide guidance and support to help them develop their skills and knowledge.
- Issue Escalation: Escalate any issues to the Supermarket Team Manager in a timely and professional manner.
- New Starter Induction: Induct and support new starters through our 90-day induction program and completion of core departmental training.
- Supermarket Operations: Deliver a hands-on approach to supermarket duties, including greeting customers and maintaining a clean and safe shopping environment.
- Health and Safety: Promote a culture of health and safety within the supermarket, ensuring that all team members are aware of and adhere to our health and safety policies and procedures.
- Employee Benefits: Enjoy free use of our leisure facilities, including a swimming pool, and receive discounts on food and shopping.
- Professional Development: Take advantage of training and development opportunities, including fully funded qualifications, to help you grow and develop in your career.
- Recognition and Rewards: Participate in our recognition and rewards schemes, which celebrate and reward outstanding performance and contributions to the team.
- Family-Friendly Policies: Enjoy enhanced family-friendly policies and pay, which support work-life balance and provide financial security for you and your family.
- Experience: Have previous experience working in retail or a similar customer-facing environment, with a proven track record of delivering exceptional customer service and leading teams to achieve sales and service targets.
- Qualifications: Hold relevant qualifications or certifications, such as a degree in business or a related field, or equivalent experience and training.
We are part of the award-winning Bourne Leisure family, which includes Haven and Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations, with our HQ based in Hemel Hempstead.
We take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritize openness and transparency in our interactions, allowing our team members to be their authentic selves.
Working hours are on a rota over a 7-day period and may include evenings and weekends, depending on the role. We aim to offer flexibility where possible, including full or part-time hours.
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