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Senior Service Advisor

1 month ago

Leeds, Leeds, United Kingdom JCT600 Full time

Porsche Service Expert

Job Summary:

As a Porsche Service Expert at JCT600, you will be responsible for delivering exceptional customer experiences. You will ensure that every aspect of a customer's visit is catered for in a positive and professional manner. We are looking for a driven, self-motivated, and friendly individual who is dedicated to providing an outstanding customer experience.

At JCT600, we strive to be the best place to work. This is a fantastic opportunity to take the next step in your career with a business that is focused on your training and development, while offering a flexible, supportive, and fun working environment in which you can thrive.

Key Responsibilities:

  • Ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.
  • Ensure the proper qualification and understanding of customer requirements and advise customers of predicted completion times and collection arrangements.
  • Progress vehicle repairs through the workshop, utilizing effective communication with workshop control to ensure agreed vehicle completion times are adhered to.
  • Respond to customer enquiries by telephone, email, and in person, and successfully convert these into firm bookings.
  • Communicate effectively in person, by telephone, text, or email to keep customers advised as to the progress of repairs and servicing.
  • Professionally sell products, services, and repair work as appropriate to customers' needs while ensuring all objectives are fully achieved.
  • Invoice completed work and take payments where required.
  • Work as part of a team to ensure all departmental objectives and KPIs are achieved.
  • Work with a variety of dealer and manufacturer systems to capture data and maintain accurate data records.

Qualifications:

  • A proven track record of achieving high levels of customer satisfaction.
  • A customer-centric approach, always striving to deliver service above customer expectations with strong verbal and written communication skills.
  • Strong IT skills are essential, and experience of using databases would be desirable.
  • Ability to work to targets, deadlines, and under pressure.
  • Ability to quickly build strong relationships.
  • A true team player.
  • A driving license free from excessive penalties.

Why Join JCT600?

As part of our ambition to be the best place to work, we offer:

  • A highly competitive salary dependent upon experience.
  • A life assurance plan and a company pension subject to T&Cs.
  • 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service, plus bank holidays.
  • Flexible working policies.
  • 26 weeks paid maternity leave and 4 weeks paid paternity leave.
  • A range of training and leadership development programmes.
  • Colleague referral scheme worth up to £1000 per referral.
  • Preferential Service Rates (this includes family and friends).
  • Long service reward and Loyalty incentives.

We are committed to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity, or expression.