Senior Leadership Advisor

4 weeks ago


Leeds, Leeds, United Kingdom Axon Moore Full time

Axon Moore is seeking a Senior Leadership Advisor to lead on Customer Excellence and Consumer Duty within a senior leadership environment. The ideal candidate will have strong knowledge of Consumer Duty and a track record of leadership within an FSA regulated environment.

Key Responsibilities:
  • Lead on Customer Excellence and Consumer Duty, applying this to a senior leadership environment within an FSA regulated environment.
  • Work closely with the Board and senior leadership team to develop and execute strategies that drive profitability, operational efficiency, and high levels of advice quality and customer satisfaction.
  • Steer the company's growth by optimising advice provision and service delivery, building strong partnerships with key internal stakeholders, regulators, trade bodies, and key partners.
  • Ensure all regulatory activities comply with industry regulations and standards, meeting and exceeding standards under Consumer Duty.
  • Conduct necessary reporting and analysis, providing regular updates to the Board on commercial performance, including key metrics, opportunities, and challenges.
Requirements:
  • A senior professional with significant financial services and FSA regulated experience, particularly within the fields of customer advice, customer excellence, and knowledge of Consumer Duty.
  • Confidence in asserting authority and applying regulatory frameworks, ensuring operational activities are balanced with the need to comply while allowing the business to succeed and maximise its opportunities.


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