Senior Service Advisor

2 weeks ago

Leeds, Leeds, United Kingdom JCT600 Full time

Senior Service Advisor

Job Summary:

As a Senior Service Advisor at JCT600, you will be responsible for delivering exceptional customer experiences. Your primary goal will be to ensure that every aspect of a customer's visit is catered for in a positive and professional manner. We are seeking a driven, self-motivated, and friendly individual who is dedicated to providing an outstanding customer experience.

Key Responsibilities:

  • Ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.
  • Understand customer requirements and advise them of predicted completion times and collection arrangements.
  • Progress vehicle repairs through the workshop, utilizing effective communication with workshop control to ensure agreed vehicle completion times are adhered to.
  • Respond to customer enquiries by telephone, email, and in person, and successfully convert these into firm bookings.
  • Communicate effectively with customers to keep them advised of the progress of repairs and servicing.
  • Sell products, services, and repair work as appropriate to customers' needs, ensuring all objectives are fully achieved.
  • Invoice completed work and take payments where required.
  • Work as part of a team to ensure all departmental objectives and KPIs are achieved.
  • Work with dealer and manufacturer systems to capture data and maintain accurate records.

Qualifications:

  • A proven track record of achieving high levels of customer satisfaction.
  • A customer-centric approach, striving to deliver service above customer expectations with strong verbal and written communication skills.
  • Strong IT skills are essential, and experience of using databases would be desirable.
  • Ability to work to targets, deadlines, and under pressure.
  • Ability to quickly build strong relationships.
  • A true team player.

Why Join JCT600?

We offer a highly competitive salary, a life assurance plan, a company pension, 26 days annual leave, flexible working policies, and a range of training and leadership development programs. We value diversity and inclusion and provide equal opportunities to all candidates and employees.

  • Senior Service Advisor

    4 weeks ago

    Leeds, Leeds, United Kingdom JCT600 Full time

    Senior Service AdvisorAbout the Role:We are seeking a highly skilled and customer-focused Senior Service Advisor to join our team at JCT600 in Leeds. As a Senior Service Advisor, you will be responsible for delivering exceptional customer experiences, ensuring that every aspect of our customers' visits is catered for in a positive and professional manner.Key...

  • Senior Service Advisor

    2 months ago

    Leeds, Leeds, United Kingdom JCT600 Full time

    Senior Service AdvisorAbout the Role:We are seeking a highly skilled and customer-focused Senior Service Advisor to join our team at JCT600 in Leeds. As a Senior Service Advisor, you will be responsible for delivering exceptional customer experiences, ensuring that every aspect of our customers' visits is catered for in a positive and professional manner.Key...

  • Senior Service Advisor

    4 weeks ago

    Leeds, Leeds, United Kingdom JCT600 Full time

    Senior Service AdvisorAbout the Role:We are seeking a highly skilled and customer-focused Senior Service Advisor to join our team at JCT600 in Leeds. As a Senior Service Advisor, you will be responsible for delivering exceptional customer experiences, ensuring that every aspect of our customers' visits is catered for in a positive and professional manner.Key...

  • Senior Service Advisor

    2 months ago

    Leeds, Leeds, United Kingdom JCT600 Full time

    Senior Service AdvisorAbout the Role:We are seeking a highly skilled and customer-focused Senior Service Advisor to join our team at JCT600 in Leeds. As a Senior Service Advisor, you will be responsible for delivering exceptional customer experiences, ensuring that every aspect of our customers' visits is catered for in a positive and professional manner.Key...

  • Senior Service Advisor

    3 weeks ago

    Leeds, Leeds, United Kingdom JCT600 Full time

    Senior Service AdvisorAbout the Role:We are seeking a highly skilled and customer-focused Senior Service Advisor to join our team at JCT600 in Leeds. As a Senior Service Advisor, you will be responsible for delivering exceptional customer experiences, ensuring that every aspect of our customers' visits is catered for in a positive and professional manner.Key...

  • Senior Service Advisor

    3 weeks ago

    Leeds, Leeds, United Kingdom JCT600 Full time

    Senior Service AdvisorAbout the Role:We are seeking a highly skilled and customer-focused Senior Service Advisor to join our team at JCT600 in Leeds. As a Senior Service Advisor, you will be responsible for delivering exceptional customer experiences, ensuring that every aspect of our customers' visits is catered for in a positive and professional manner.Key...

  • Senior Service Advisor

    2 weeks ago

    Leeds, Leeds, United Kingdom JCT600 Full time

    Unlock Your Potential as a Senior Service Advisor at JCT600About the Role:We are seeking a highly motivated and customer-focused Senior Service Advisor to join our team at JCT600 in Leeds. As a key member of our service team, you will be responsible for delivering exceptional customer experiences, ensuring seamless vehicle repairs, and maintaining strong...

  • Service Advisor

    4 weeks ago

    Leeds, Leeds, United Kingdom Pertemps Bond Full time

    Service Advisor OpportunityWe are seeking an experienced Service Advisor to join our team at Pertemps Bond. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring that our clients receive the highest level of service.The RoleAs a Service Advisor, your primary responsibility will be to provide excellent...

  • Service Advisor

    4 weeks ago

    Leeds, Leeds, United Kingdom Pertemps Bond Full time

    Service Advisor OpportunityWe are seeking an experienced Service Advisor to join our team at Pertemps Bond. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring that our clients receive the highest level of service.The RoleAs a Service Advisor, your primary responsibility will be to provide excellent...

  • Senior Legal Advisor

    1 week ago

    Leeds, Leeds, United Kingdom Bupa Full time

    Job Title: Senior Legal AdvisorWe are seeking a highly skilled Senior Legal Advisor to join our Property Legal team at Bupa. As a Senior Legal Advisor, you will be responsible for providing legal advice and support to our business on a wide range of property and development matters.Key Responsibilities:Providing legal advice and support on property...

  • Senior Policy Advisor

    3 weeks ago

    Leeds, Leeds, United Kingdom Financial Conduct Authority Full time

    Join Our Team as a Senior Policy AdvisorWe are seeking a highly skilled Senior Policy Advisor to join our Consumer Finance Policy team at the Financial Conduct Authority. As a key member of our team, you will play a leading role in protecting UK financial services consumers by developing and implementing rules and guidance that apply to firms providing...

  • Senior Policy Advisor

    3 weeks ago

    Leeds, Leeds, United Kingdom Financial Conduct Authority Full time

    Join Our Team as a Senior Policy AdvisorWe are seeking a highly skilled Senior Policy Advisor to join our Consumer Finance Policy team at the Financial Conduct Authority. As a key member of our team, you will play a leading role in protecting UK financial services consumers by developing and implementing rules and guidance that apply to firms providing...

  • Service Advisor

    1 month ago

    Leeds, Leeds, United Kingdom Pertemps Bond Full time

    About the RoleWe are seeking an experienced Service Advisor to join our team at Pertemps Bond. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring that our clients receive the highest level of service.Key ResponsibilitiesEnsure agreed KPIs are met by providing excellent customer service and effectively...

  • Service Advisor

    1 month ago

    Leeds, Leeds, United Kingdom Pertemps Bond Full time

    About the RoleWe are seeking an experienced Service Advisor to join our team at Pertemps Bond. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring that our clients receive the highest level of service.Key ResponsibilitiesEnsure agreed KPIs are met by providing excellent customer service and effectively...

  • Senior Policy Advisor

    3 weeks ago

    Leeds, Leeds, United Kingdom Financial Conduct Authority Full time

    Join Our Team as a Senior Policy AdvisorWe are seeking a highly skilled Senior Policy Advisor to join our Consumer Finance Policy team at the Financial Conduct Authority. As a key member of our team, you will play a leading role in protecting UK financial services consumers by developing and implementing rules and guidance that apply to firms providing...

  • Senior Policy Advisor

    3 weeks ago

    Leeds, Leeds, United Kingdom Financial Conduct Authority Full time

    Join Our Team as a Senior Policy AdvisorWe are seeking a highly skilled Senior Policy Advisor to join our Consumer Finance Policy team at the Financial Conduct Authority. As a key member of our team, you will play a leading role in protecting UK financial services consumers by developing and implementing rules and guidance that apply to firms providing...

  • Senior Policy Advisor

    4 weeks ago

    Leeds, Leeds, United Kingdom Financial Conduct Authority Full time

    Join Our Team as a Senior Policy AdvisorWe are seeking a highly skilled Senior Policy Advisor to join our Consumer Finance Policy team at the Financial Conduct Authority. As a key member of our team, you will play a leading role in protecting UK financial services consumers.About the RoleThe Consumer Finance Policy team is responsible for developing and...

  • Senior Policy Advisor

    4 weeks ago

    Leeds, Leeds, United Kingdom Financial Conduct Authority Full time

    Join Our Team as a Senior Policy AdvisorWe are seeking a highly skilled Senior Policy Advisor to join our Consumer Finance Policy team at the Financial Conduct Authority. As a key member of our team, you will play a leading role in protecting UK financial services consumers.About the RoleThe Consumer Finance Policy team is responsible for developing and...

  • Senior Financial Advisor

    2 weeks ago

    Leeds, Leeds, United Kingdom Teneo Full time

    Financial Advisory Role at TeneoWe are seeking a highly skilled Financial Advisory professional to join our team at Teneo. As a Senior Financial Advisor, you will work closely with our global team to provide advisory services to corporates, creditors, and other financial stakeholders.Key Responsibilities:Advise clients on financial restructuring and cash...

  • Senior HR Advisor

    4 weeks ago

    Leeds, Leeds, United Kingdom Scantec Personnel Limited Full time

    Senior HR Advisor OpportunityScantec Personnel Limited is partnering with a leading FMCG food manufacturer in Leeds to recruit a Senior HR Advisor. This is an exciting opportunity to join an award-winning and innovative company that offers long-term development and internal career opportunities.About the RoleThe Senior HR Advisor will report into the HR...