Senior Service Advisor

2 months ago

Leeds, Leeds, United Kingdom JCT600 Full time

Senior Service Advisor

About the Role:

We are seeking a highly skilled and customer-focused Senior Service Advisor to join our team at JCT600 in Leeds. As a Senior Service Advisor, you will be responsible for delivering exceptional customer experiences, ensuring that every aspect of our customers' visits is catered for in a positive and professional manner.

Key Responsibilities:

  • Provide exceptional customer service, ensuring that every interaction is courteous, professional, and tailored to individual customer needs.
  • Ensure accurate and timely completion of vehicle repairs, utilizing effective communication with workshop control to meet agreed completion times.
  • Respond to customer inquiries, converting them into firm bookings through effective communication and negotiation.
  • Professionally sell products, services, and repair work to customers, ensuring all objectives are fully achieved.
  • Work collaboratively with the team to achieve departmental objectives and KPIs.
  • Maintain accurate data records using dealer and manufacturer systems.

Requirements:

  • A proven track record of delivering high levels of customer satisfaction.
  • Strong customer-centric approach, with excellent verbal and written communication skills.
  • Strong IT skills, with experience of using databases desirable.
  • Ability to work under pressure, meeting targets and deadlines.
  • Ability to build strong relationships with customers and colleagues.
  • A true team player.

What We Offer:

  • A highly competitive salary dependent on experience.
  • A life assurance plan and company pension subject to T&Cs.
  • 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service.
  • Flexible working policies.
  • 26 weeks paid maternity leave and 4 weeks paid paternity leave.
  • A range of training and leadership development programs.
  • Colleague referral scheme worth up to £1000 per referral.
  • Preferential Service Rates.
  • Long service reward and Loyalty incentives.

About JCT600:

At JCT600, we're committed to being the best. We strive to deliver exceptional customer experiences and provide a supportive, flexible, and fun working environment for our colleagues. We believe in embracing our differences and celebrating each person's journey. Join us and become part of the JCT600 family – you're always a name, never a number.

JCT600 provides equal opportunity to all candidates and employees, committed to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.

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