Senior Service Advisor

1 month ago


Leeds, Leeds, United Kingdom JCT600 Full time

Unlock Your Potential as a Senior Service Advisor at JCT600

About the Role:

We are seeking a highly motivated and customer-focused Senior Service Advisor to join our team at JCT600 in Leeds. As a key member of our service team, you will be responsible for delivering exceptional customer experiences, ensuring seamless vehicle repairs, and maintaining strong relationships with our valued customers.

Key Responsibilities:

  • Provide exceptional customer service, ensuring every interaction is positive and professional.
  • Ensure accurate and timely completion of vehicle repairs, utilizing effective communication with workshop control.
  • Respond to customer inquiries, converting them into firm bookings, and keeping customers informed of repair progress.
  • Professionally sell products, services, and repair work, meeting customer needs and achieving objectives.
  • Manage invoicing and payments, maintaining accurate records.
  • Collaborate with the team to achieve departmental objectives and KPIs.
  • Utilize dealer and manufacturer systems to capture data and maintain accurate records.

Requirements:

  • A proven track record of delivering high customer satisfaction.
  • Strong customer-centric approach, excellent verbal and written communication skills.
  • Proficiency in using databases and strong IT skills.
  • Ability to work under pressure, meet targets, and deadlines.
  • Excellent relationship-building skills and a true team player.

What We Offer:

  • A highly competitive salary, dependent on experience.
  • A life assurance plan and company pension.
  • 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service.
  • Flexible working policies.
  • 26 weeks paid maternity leave and 4 weeks paid paternity leave.
  • A range of training and leadership development programs.
  • Colleague referral scheme.
  • Preferential Service Rates.
  • Long service reward and Loyalty incentives.

About JCT600:

At JCT600, we strive to be the best, not the biggest. We prioritize delivering exceptional customer experiences and providing a supportive, fun working environment. Our family business values trust, inclusivity, and diversity, offering equal opportunities to all candidates and employees.



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