Senior Service Advisor
1 month ago
Unlock Your Potential as a Senior Service Advisor at JCT600
About the Role:
We are seeking a highly motivated and customer-focused Senior Service Advisor to join our team at JCT600 in Leeds. As a key member of our service team, you will be responsible for delivering exceptional customer experiences, ensuring seamless vehicle repairs, and maintaining strong relationships with our valued customers.
Key Responsibilities:
- Provide exceptional customer service, ensuring every interaction is positive and professional.
- Ensure accurate and timely completion of vehicle repairs, utilizing effective communication with workshop control.
- Respond to customer inquiries, converting them into firm bookings, and keeping customers informed of repair progress.
- Professionally sell products, services, and repair work, meeting customer needs and achieving objectives.
- Manage invoicing and payments, maintaining accurate records.
- Collaborate with the team to achieve departmental objectives and KPIs.
- Utilize dealer and manufacturer systems to capture data and maintain accurate records.
Requirements:
- A proven track record of delivering high customer satisfaction.
- Strong customer-centric approach, excellent verbal and written communication skills.
- Proficiency in using databases and strong IT skills.
- Ability to work under pressure, meet targets, and deadlines.
- Excellent relationship-building skills and a true team player.
What We Offer:
- A highly competitive salary, dependent on experience.
- A life assurance plan and company pension.
- 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service.
- Flexible working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programs.
- Colleague referral scheme.
- Preferential Service Rates.
- Long service reward and Loyalty incentives.
About JCT600:
At JCT600, we strive to be the best, not the biggest. We prioritize delivering exceptional customer experiences and providing a supportive, fun working environment. Our family business values trust, inclusivity, and diversity, offering equal opportunities to all candidates and employees.
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