Senior Service Advisor

6 days ago


Leeds, Leeds, United Kingdom JCT600 Full time

Job Summary

We are seeking a highly motivated and customer-focused Senior Service Advisor to join our team at JCT600 in Leeds. As a Senior Service Advisor, you will be responsible for delivering exceptional customer service and ensuring that every aspect of our customers' visits is catered for in a positive and professional manner.

Main Responsibilities

  1. Provide exceptional customer service and ensure that every customer interaction is courteous and professional.
  2. Ensure that all customer requirements are properly qualified and understood, and communicate predicted completion times and collection arrangements effectively.
  3. Progress vehicle repairs through the workshop, utilizing effective communication with workshop control to ensure agreed vehicle completion times are adhered to.
  4. Respond to customer enquiries by telephone, email, and in person, and successfully convert these into firm bookings.
  5. Communicate effectively with customers to keep them advised of the progress of repairs and servicing.
  6. Professionally sell products, services, and repair work as appropriate to customers' needs, while ensuring all objectives are fully achieved.
  7. Invoice completed work and take payments where required.
  8. Work as part of a team to ensure all departmental objectives and KPIs are achieved.
  9. Work with a variety of dealer and manufacturer systems to capture data and maintain accurate data records.

Qualifications

  1. A proven track record of achieving high levels of customer satisfaction.
  2. A customer-centric approach, always striving to deliver service above customer expectations with strong verbal and written communication skills.
  3. Strong IT skills are essential, and experience of using databases would be desirable.
  4. Ability to work to targets, deadlines, and under pressure.
  5. Ability to quickly build strong relationships.
  6. A true team player.

What We Offer

  1. A highly competitive salary dependent upon experience.
  2. A life assurance plan and a company pension subject to T&Cs.
  3. 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service (from 1st July 2022) plus bank holidays.
  4. Flexible working policies.
  5. 26 weeks paid maternity leave and 4 weeks paid paternity leave.
  6. A range of training and leadership development programmes.
  7. Colleague referral scheme worth up to £1000 per referral.
  8. Preferential Service Rates (This includes family and friends).
  9. Long service reward and Loyalty incentives.

About Us

JCT600 is a family business with over 75 years of experience. We strive to deliver the best customer experience and provide a supportive and fun working environment for our colleagues. We believe in providing equal opportunities to all candidates and employees, and we commit to supporting diversity and inclusion.

Join Our Team

As part of our team, you will be part of a close-knit family that values your contributions and provides opportunities for growth and development. We offer a competitive salary and benefits package, as well as a range of training and development programmes to help you succeed in your role. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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