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Assistant Boutique Manager

1 month ago

Leicester, Leicester, United Kingdom Jo Malone London Full time

We are seeking a highly motivated and experienced Assistant Boutique Manager to join our team at Jo Malone London. As a key member of our retail team, you will be responsible for supporting the Boutique Manager in leading, coaching, and developing our team of Sales Advisors to achieve sales, customer service, and operational targets.

Creativity is at the heart of everything we do at Jo Malone London. From hosting wedding consultations to creating unique in-store events, you will have the opportunity to think outside the box and bring new ideas to the table. Your role will also involve elevating our in-store events and drawing success from them, as well as ensuring the smooth running of the store.

Key Responsibilities:

  • Support the Boutique Manager in leading and developing the retail team
  • Coach and mentor Sales Advisors to achieve their full potential
  • Develop and execute in-store events to drive sales and customer engagement
  • Ensure the smooth running of the store, including inventory management and cash reconciliation
  • Provide inspirational and personalized customer service

Requirements:

  • Proven retail experience at Supervisor or above level, preferably within beauty
  • Ability to provide inspirational, authentic, and personalized customer service
  • Experience of creating and executing in-store events
  • Experience of coaching/mentoring others to achieve their full potential
  • Drive to achieve sales and customer service targets
  • Retail operations experience, including inventory management and cash reconciliation
  • Flexible availability across days/hours
  • Proficient in Microsoft Office
  • Proof of right to live and work in the country

About Us:

Jo Malone London is a British fragrance house known for elegantly simple scents with unexpected ingredients and a unique twist. We are a people-first company, respecting and caring for our employees, communities, and consumers. We are committed to being the most inclusive and diverse beauty company in the world.