Store Operations Manager

3 days ago


Leicester, Leicester, United Kingdom Jo Malone London Full time
Unlock Your Potential as a Store Operations Manager with Jo Malone London

We are seeking a highly motivated and experienced Store Operations Manager to join our team in Market Harborough. As a key member of our retail operations team, you will play a pivotal role in delivering exceptional customer service, driving sales growth, and ensuring the smooth operation of our boutique.

About the Role:

  • Lead and manage a high-performing team of Sales Advisors to achieve sales, customer service, and operational targets.
  • Develop and execute in-store events that drive sales and customer engagement.
  • Cultivate strong relationships with customers, colleagues, and external partners to drive business results.
  • Maintain accurate inventory management, cash reconciliation, and store appearance standards.
  • Stay up-to-date with industry trends, competitor activity, and market developments to inform strategic decisions.

What We Offer:

  • A competitive salary of £38,500 per annum, plus a commission scheme eligibility.
  • Annual Leave & Family Leave policies that support work-life balance.
  • An extensive Training & Development offering to help you grow professionally.
  • Mental Health Wellbeing Initiatives and Benefits platform with exclusive discounts and offers.
  • Flexible availability across days/hours, with a focus on a good work-life balance.

Requirements:

  • Proven retail experience at Supervisor or above level, preferably within beauty.
  • Excellent communication, leadership, and interpersonal skills.
  • Able to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Demonstrated ability to create and execute in-store events, driving sales and customer engagement.
  • Proficient in Microsoft Office and comfortable with technology.

Who We Are:

Jo Malone London is a British fragrance house known for its elegantly simple scents with unexpected ingredients and a unique twist. We offer a range of luxurious fragrances for bath, body, and home, as well as bespoke gift options and personalized services.

We strive to be an inclusive and diverse workplace, committed to equality, diversity, and inclusion. We believe in fostering a culture of respect, empathy, and understanding, where everyone feels valued and supported.



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