Service Coordinator

1 week ago


Olney, Milton Keynes, United Kingdom 4Way Recruitment Full time

Job Title: Service Coordinator

About the Role:

We are seeking an experienced Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our service delivery.

Key Responsibilities:

  • Prepare reports on issues relating to engineer attendances, timekeeping, and general performance.
  • Monitor system and client emails to ensure all client calls are being acknowledged and logged.
  • Manage the company escalation rota for out of hours support and communicate with the ARC and Directors.
  • Produce service productivity analysis reports and commentary on problem areas.
  • Review service engineer's timesheets and present payroll information to the Service Manager.

Requirements:

  • Previous experience in a similar role.
  • Excellent communication skills.
  • Ability to work under pressure.

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