Head Receptionist

4 days ago

London, Greater London, United Kingdom Inamo Restaurants Full time

Head Receptionist Role Overview

Inamo Restaurants is seeking a highly motivated and organized Head Receptionist to join our team. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming atmosphere, ensuring seamless check-ins, and providing exceptional customer service.

Key Responsibilities:

  • Manage the front desk and reception area, ensuring a high level of organization and efficiency.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Process guest arrivals, departures, and room assignments, ensuring accuracy and attention to detail.
  • Handle guest complaints and concerns, escalating issues to management as needed.
  • Collaborate with the front office team to ensure seamless communication and coordination.
  • Maintain a thorough knowledge of hotel policies, services, and amenities.
  • Perform administrative tasks, such as data entry and record-keeping.

Requirements:

  • Previous experience in a front desk or reception role, preferably in a hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Strong organizational and time management skills, with the ability to multitask and prioritize tasks.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Knowledge of hotel software and systems, such as OpenTable and Design My Night.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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