Salon Receptionist

6 days ago


London, Greater London, United Kingdom Head South Hair & Beauty Studio Full time

Head South Hair & Beauty Studio is seeking a motivated and enthusiastic Receptionist to thrive in our dynamic salon environment. Key responsibilities include communication, customer engagement, scheduling, transactions, and customer service. Previous experience/knowledge in the hairdressing/beauty industry is required. We offer a well-being package, referral program, performance bonus scheme, and exceptional staff discount for products. Our ideal candidate has a positive working attitude, excellent communication skills, and is well-versed in social media.

Key Responsibilities:

  • Communication: Answer phone calls and respond to client messages, providing accurate information and assistance.
  • Customer Engagement: Actively engage with clients, both in-person and virtually, to foster a welcoming and attentive atmosphere.
  • Scheduling: Schedule and manage appointments efficiently, maximizing stylist availability and client convenience.
  • Transactions: Process payments and handle transactions with accuracy and integrity.
  • Customer Service: Provide exceptional customer service, applying always the Head South customer service methodology ensuring client satisfaction and retention.
  • Social Media: Assist the Social Media Manager in content creation and social media interactions.
  • Salon Maintenance: Maintain a clean and organized work area, adhering to hygiene and safety standards.

Requirements:

  • Previous experience/knowledge in the hairdressing/beauty industry.
  • High school diploma or relevant work experience.
  • Positive and proactive working attitude.
  • Excellent communication skills.
  • Confident, polite, effective, and friendly.
  • Well-versed in social media, (Instagram and TikTok).
  • Fluent in English.

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