Lodge Manager

2 months ago


Oxted, Surrey, United Kingdom Churchill Estates Management Ltd Full time
About the Role

We are seeking a highly skilled and experienced Lodge Manager to join our team at Churchill Estates Management Ltd. As a key member of our staff, you will be responsible for providing exceptional customer service to our residents, ensuring the smooth day-to-day operation of our retirement community, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Manage the day-to-day activities of the lodge, including coordinating events, managing contractors, and ensuring the maintenance of the property.
  • Provide exceptional customer service to residents, responding to their needs and concerns in a timely and professional manner.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with internal teams to ensure seamless communication and coordination.
  • Manage and maintain accurate records and reports, including resident information, maintenance schedules, and financial data.
Requirements
  • Proven experience in a customer-facing role, preferably in a residential or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with residents, colleagues, and external partners.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to changing circumstances.
  • Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A dynamic and supportive work environment.
  • A chance to make a positive impact on the lives of our residents.

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