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    Oxted, Surrey, United Kingdom Churchill Estates Management Ltd Full time

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Lodge Manager

2 months ago


Oxted, Surrey, United Kingdom Churchill Estates Management Ltd Full time
About the Role

We are seeking a highly skilled and experienced Lodge Manager to join our team at Churchill Estates Management Ltd. As a key member of our staff, you will be responsible for providing exceptional customer service to our homeowners, ensuring the smooth operation of our retirement development, and maintaining a safe and secure environment.

Key Responsibilities:

  • Manage the day-to-day activities of the lodge, including organizing events and activities for homeowners
  • Provide excellent customer service to homeowners, responding to their needs and concerns in a timely and professional manner
  • Co-ordinate the maintenance of the property, including managing contractors and suppliers
  • Ensure the safety and security of the development, conducting regular health and safety checks and implementing measures to prevent accidents
  • Develop and maintain relationships with homeowners, contractors, and suppliers to ensure a positive and collaborative working environment

Requirements:

  • Proven experience in a customer-facing role, preferably in a retirement living or social housing setting
  • Excellent communication and interpersonal skills, with the ability to work effectively with people at all levels
  • Ability to work independently and as part of a team, with a flexible approach to working hours
  • Strong organizational and administrative skills, with experience of using Microsoft Office applications
  • Knowledge of health and safety procedures and protocols

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional development and training
  • A supportive and collaborative working environment
  • The chance to make a positive difference to the lives of our homeowners

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced individual who is passionate about providing exceptional customer service, we would love to hear from you.