Hospitality Operations Manager

4 weeks ago


London, Greater London, United Kingdom Accor Hotels Full time
About the Opportunity

We are seeking a skilled Hospitality Operations Manager to lead our team and drive exceptional guest experiences. In this role, you will oversee the day-to-day operations of the department, ensuring that service standards are consistently met with friendly and engaging service.

As a key member of our team, you will handle guest concerns promptly and effectively, working closely with other departments to guarantee memorable moments for our guests. You will also be responsible for informing employees daily about priorities to personalize service and ensure seamless execution.

Key Responsibilities:
  • Lead and supervise the day-to-day operation of the department to ensure service standards are followed.
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
  • Ensure employees are informed daily about priorities to personalize service.
About Us

Accor Hotels is more than just a worldwide leader in hospitality. We welcome individuals from diverse backgrounds and offer a supportive environment where you can grow and learn every day. Our mission is to make work bring purpose to your life, so you can continue to explore Accor's limitless possibilities.

We believe in empowering our employees to develop their talents and contribute to the company's growth. With opportunities to work across properties and locations, you'll have the chance to expand your skill set and advance your career.

Your Benefits
  • Employee benefit card offering discounted rates in Accor worldwide hotels and resorts.
  • Access to learning programs through our Academies, enabling you to enhance your skills and knowledge.
  • Covered Under Group and Personal Insurance, providing peace of mind for you and your loved ones.
Requirements and Qualifications

To succeed in this role, you will need a service-focused personality and previous experience in a similar leadership position. This will enable you to provide exceptional leadership and direction to our team, driving results that exceed expectations.



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