Customer Care Technical Lead

17 hours ago


Harrogate, North Yorkshire, United Kingdom Workonblockchain Full time
Technical Service Role

We are looking for a highly skilled Technical Service Engineer to join our team in Harrogate. As a key member of our IT department, you will be responsible for providing technical support to our external customers.

Responsibilities
  • Monitor and manage faults through to resolution
  • Provide high-quality support to customers via phone, email, and chat
  • Collaborate with internal teams to resolve complex technical issues
Requirements

To succeed in this role, you will need:

  • Experience in 1st/2nd line IT support
  • Strong understanding of LAN/WAN networking and routing protocols
  • Familiarity with firewall configuration and management
  • Knowledge of VoIP SIP Telephony solutions
  • Experience with VPN and 2FA solutions
Package

We offer a competitive salary starting at £27,500 per annum, which increases to £30,000 after successfully completing a 6-month probation period. Additionally, there is a 20% shift allowance.

This is a permanent position based in Harrogate, offering a continental shift pattern of 2 days, 2 nights, and 4 days off.



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