Team Manager for Contact Centre

1 month ago


Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time

Lead Customer Service Supervisor Position:

Mulberry Recruitment is recruiting a talented Team Manager for Contact Centre to spearhead our customer service initiatives. This is a fantastic opportunity for a seasoned leader to make a lasting impact on our customers' experiences and contribute to our business success.

Key Accountabilities:

• Drive customer satisfaction and loyalty through effective team management and coaching.

• Develop and implement processes to improve operational efficiency and reduce costs.

• Collaborate with cross-functional teams to ensure seamless service delivery and achieve business goals.

Requirements and Qualifications:

• Proven track record of leading high-performing teams in a contact centre environment.

• Excellent analytical and problem-solving skills, with the ability to interpret data and drive insights-driven decision-making.

Remuneration Details:

The estimated annual salary for this role is £42,000 - £50,000, reflecting your experience and qualifications.

Perks and Benefits:

• Generous compensation package with opportunities for bonuses and promotions.

• Access to cutting-edge technology and training programs to enhance your skills and stay ahead in the industry.

• A dynamic and inclusive work environment that supports work-life balance and employee well-being.

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