Help Desk Administrator

4 weeks ago

Bracknell, Bracknell Forest, United Kingdom CBRE Full time
Job Title: Help Desk Administrator

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are seeking a skilled Help Desk Administrator to join our team.

Job Summary:

The successful candidate will provide an efficient and effective point of contact for both our client and our UK operations team. They will be responsible for the management of all aspects of statutory compliance across the UK account portfolio, as well as other defined tasks to support UK Operations.

Key Responsibilities:
  • Monitor and respond effectively and quickly to requests received by the FM Helpdesk.
  • Provide support or assistance for incoming issues related to FM.
  • Work through the process of solving problems with clients.
  • Report significant or reoccurring issues to the management team, gathering feedback to determine issues and patterns so that they can be resolved.
  • Walk clients through FM processes and functions to ensure all KPIs & SLAs are met.
  • Report customer feedback and trends to Management Team.
  • Answer Helpdesk / Switchboard calls.
  • Log service requests on CAFM system.
  • Continually update customers using the communication Strategy.
  • Request updates from Hard / Soft Services teams.
  • Update client on service requests.
  • Manage sub-contractor callout process.
  • Manage work orders and ensure accuracy data is achieved.
  • Assist in all sites across the account achieving the highest level of statutory compliance.
  • Promote QHSE and drive tangible improvements in safety performance and culture.
  • Provide administrative support to local line management at all levels.
  • Work with the Account Management and team ensuring that best practice in health & safety is adopted and regularly reviewed.
  • Complete Syngenta and CBRE site inductions for staff and contractors.
  • Assist with ensuring Authority to Work (ATW) are issued.
  • Support with audit management (Internal & External).
  • Produce management reports as required by the Account Management.
  • Meaningful and accurate reports are generated as required.
  • Customised reports are quickly created when required.
Requirements:
  • Strong interpersonal skills.
  • Ability to work under minimal supervision.
  • Ability to work as a team player.
  • Computer literate with a strong working knowledge of Microsoft Office.
  • Flexible, methodical, and strong attention to detail.
  • Excellent organisational skills.
  • Contributing to continuous improvement.
  • Ability to demonstrate logical processes, with good analytical skills and judgement.
  • Knowledge and Experience in using CAFM systems (Maximo).
  • Administration, Facilities & compliance Services.
  • Experience working in a customer service role or helpdesk environment.
  • Experience within the Facilities Management or similar role.
About CBRE Global Workplace Solutions:

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."

  • Help Desk Administrator

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom CBRE Full time

    h2Job Title: Help Desk Administrator/h2pCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are seeking a highly skilled Help Desk Administrator to join our team./ppThe successful candidate will provide an efficient and effective point of contact for both our client and our UK...

  • Help Desk Specialist

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom CBRE Full time

    Job Title: Help Desk AdministratorCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are seeking a highly skilled and experienced Help Desk Administrator to join our team.Job Summary:The successful candidate will provide an efficient and effective point of contact for both our client...

  • Help Desk Specialist

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom CBRE Full time

    Job Title: Help Desk AdministratorCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are seeking a highly skilled and experienced Help Desk Administrator to join our team.Job Summary:The successful candidate will provide an efficient and effective point of contact for both our client...

  • Help Desk Operations Specialist

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom CBRE Full time

    Job Title: Help Desk AdministratorCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are seeking a highly skilled and experienced Help Desk Administrator to join our team.Job Summary:The successful candidate will provide an efficient and effective point of contact for both our client...

  • Front Desk Ambassador

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Sodexo Full time

    Job OverviewA role that requires a warm and welcoming demeanor, providing exceptional customer service to clients and colleagues alike. As a Front Desk Ambassador, you will be the first point of contact for our corporate site, setting the tone for a positive and productive day.Key Responsibilities:Provide a professional and friendly greeting to all visitors...

  • Front Desk Ambassador

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Sodexo Full time

    Job OverviewA role that embodies the spirit of hospitality and customer service. As a Front Desk Ambassador, you will be the first point of contact for our clients and colleagues, setting the tone for a positive and welcoming experience.Key Responsibilities:Provide exceptional customer service, ensuring a warm and professional welcome to our clients and...

  • Front Desk Coordinator

    1 week ago

    Bracknell, Bracknell Forest, United Kingdom Sodexo Full time

    Job OverviewA key role that requires a warm and welcoming demeanor to create a positive first impression for our colleagues and clients.This position involves providing exceptional customer service, handling administrative tasks, and maintaining a tidy and inviting reception area.Key responsibilities include:Welcoming and greeting guests with professionalism...

  • IT Support Specialist

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Fujitsu Full time

    Job Title: Service Desk AnalystJob Summary: We are seeking a skilled Service Desk Analyst to join our team at Fujitsu. As a Service Desk Analyst, you will be responsible for providing technical support to our customers, analyzing and resolving technical issues, and working closely with our internal teams to ensure seamless service delivery.Key...

  • Technical Administrator

    3 weeks ago

    Bracknell, Bracknell Forest, United Kingdom BSRIA LTD Full time

    About the RoleWe are seeking a highly skilled and organized Technical Administrator to join our team at BSRIA LTD. As a Technical Administrator, you will play a crucial role in supporting our Compliance team by generating envelope area/volume calculations, populating databases, and resolving queries.Key ResponsibilitiesGenerate envelope area/volume...

  • Technical Administrator

    3 weeks ago

    Bracknell, Bracknell Forest, United Kingdom BSRIA LTD Full time

    About the RoleWe are seeking a highly skilled and organized Technical Administrator to join our team at BSRIA LTD. As a Technical Administrator, you will play a crucial role in supporting our Compliance team by generating envelope area/volume calculations, populating databases, and resolving queries.Key ResponsibilitiesGenerate envelope area/volume...

  • Facilities Coordinator

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom CBRE Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Facilities Coordinator to join our team at CBRE Global Workplace Solutions. As a key member of our team, you will be responsible for providing administrative support and coordination for the delivery of workplace experience services to our clients.Key ResponsibilitiesCoordinate and Administer...

  • Technical Administrator

    3 weeks ago

    Bracknell, Bracknell Forest, United Kingdom BluetownOnline Ltd Full time

    Job DescriptionJob Title: Technical AdministratorLocation: BracknellSalary: £25,000Job Type: Full-time, PermanentAbout The Company:BluetownOnline Ltd provides a nationwide service for compliance across the UK with airtightness, sound insulation, and ventilation testing and consultancy. Our range of services helps constructors and designers comply with...

  • Technical Administrator

    3 weeks ago

    Bracknell, Bracknell Forest, United Kingdom BluetownOnline Ltd Full time

    Job DescriptionJob Title: Technical AdministratorLocation: BracknellSalary: £25,000Job Type: Full-time, PermanentAbout The Company:BluetownOnline Ltd provides a nationwide service for compliance across the UK with airtightness, sound insulation, and ventilation testing and consultancy. Our range of services helps constructors and designers comply with...

  • Facilities Operations Coordinator

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom CBRE Enterprise EMEA Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Facilities Operations Coordinator to join our team at CBRE Global Workplace Solutions. As a key member of our operations team, you will be responsible for providing administrative support and coordination for the delivery of workplace experience services to our clients.Key...

  • Technical Administrator Position

    1 week ago

    Bracknell, Bracknell Forest, United Kingdom BluetownOnline Ltd Full time

    Job DescriptionJob Title: Technical AdministratorLocation: BracknellSalary: £25,000Job Type: Full-time, PermanentAbout The Company:BluetownOnline Ltd provides a nationwide service for compliance across the UK with airtightness, sound insulation, and ventilation testing and consultancy.We offer a range of services to help constructors and designers comply...

  • Mobile Maintenance Technician

    7 days ago

    Bracknell, Bracknell Forest, United Kingdom CV Library Full time

    A fantastic opportunity has arisen to work for a top Facilities Maintenance company as a Mobile Mechanical Engineer. This is a permanent position covering 3 commercial sites in the Berkshire/Surrey area, with a salary of up to £40,000 per annum.Job Role:You will be required to work Monday - Friday, 8am - 4pm, with 1 in 4 call out.The contract involves...

  • Risk Management Specialist

    5 hours ago

    Bracknell, Bracknell Forest, United Kingdom Xe Full time

    About the RoleWe are seeking a skilled Risk Management Specialist to join our team at Xe. The successful candidate will be responsible for providing liquidity to our business units, ensuring deals are priced correctly, and managing currency accounts.Key ResponsibilitiesMake sure forward points are correct for online tradingWork out profit and loss for the...

  • Treasury and Risk Management Specialist

    1 month ago

    Bracknell, Bracknell Forest, United Kingdom XE Full time

    About XEXe is a global financial technology business that provides a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API, and quick, easy, secure Money Transfers for individuals and businesses.Job Title: Treasury and Risk ManagerWe are seeking a highly skilled and motivated individual to...

  • Treasury and Risk Management Specialist

    1 month ago

    Bracknell, Bracknell Forest, United Kingdom XE Full time

    About XEXe is a global financial technology business that provides a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API, and quick, easy, secure Money Transfers for individuals and businesses.Job Title: Treasury and Risk ManagerWe are seeking a highly skilled and motivated individual to...

  • Treasury and Risk Management Specialist

    3 weeks ago

    Bracknell, Bracknell Forest, United Kingdom XE Full time

    About XEXe is a leading provider of currency services and products, including a comprehensive range of currency converter, market analysis, currency data API, and quick, easy, secure money transfers for individuals and businesses.Job Title: Treasury and Risk ManagerWe are seeking a highly skilled and experienced Treasury and Risk Manager to join our global...