1st Line IT Resolution Expert

3 days ago


Bolton, Bolton, United Kingdom Outcomes First Group Full time

About the Role

We are seeking a 1st Line IT Resolution Expert to join our IT team at Outcomes First Group. This role involves providing technical assistance and support to employees, ensuring they have a smooth and efficient work experience.

The ideal candidate will have excellent communication skills, be able to troubleshoot and resolve technical issues, and have a strong understanding of Microsoft products and IT infrastructure.

Key Responsibilities:

  • Provide technical support to employees via phone, email, or in-person
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Work with the service desk ticketing system to log and manage incidents and requests
  • Collaborate with other teams to identify and implement process improvements
  • Stay up-to-date with new technologies and trends in the IT industry

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 2 years of experience in a similar role
  • Strong understanding of Microsoft Windows 10, MS Office, and other Microsoft products
  • Ability to work independently and as part of a team
  • Excellent communication and problem-solving skills

Salary: £23,839.20 per annum, based on 37.5 hours per week, Monday to Friday

About Our Services

We provide specialist education and residential care, as well as finding dedicated foster families for children and young people. Our goal is to make sure vulnerable people get the opportunities they need to thrive.



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