ICT Support Specialist
4 weeks ago
We are seeking an ICT Support Specialist to join our IT team. As the first point of contact for all employees requiring IT support, you will be responsible for troubleshooting and resolving 1st line issues, including incidents, problems, and service requests.
Key Responsibilities:
- Troubleshoot and resolve 1st line IT issues
- Provide clear and consistent communication to end-users
- Log interactions through the service desk ticketing system
Requirements:
- Excellent customer service skills
- Strong technical skills, including Microsoft 365 experience
- Ability to work well under pressure and meet tight deadlines
About the Role:
This is a busy role that will allow you to grow your IT skills in a complex organisation. You'll need to be proactive, have a problem-solving attitude, and be able to work well as part of a team.
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and collaborative team environment
How to Apply:
If you're a motivated and customer-focused individual with a passion for IT, please submit your application, including your CV and a cover letter, to [insert contact information].
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