IT Support Technician

5 days ago


Bolton, Bolton, United Kingdom Firstcom Europe Full time

Job Overview

Firstcom Europe is a leading provider of business solutions for companies of all sizes. We offer a range of services, including cloud-hosted systems that ensure security and accessibility from anywhere.

About the Role

We are seeking an IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing first-line support to staff for hardware, software, audio-visual, photocopiers, and telephone equipment.

Main Responsibilities:

  • To provide 1st line support to staff for hardware, software, audio-visual, photocopiers, and telephone equipment.
  • To manage IT Support tickets and monitor them.
  • To assist with the purchase and setting up of IT equipment.
  • To install and configure software applications.
  • To maintain appropriate stock levels of computer consumables and accessories and to raise purchase orders as necessary ensuring that value for money is obtained.
  • To assist with setting up routers.
  • To assist with 1st Line support on Universe products.
  • To ensure all customer communications are logged on the CRM system and all processes are followed correctly.
  • To maintain satisfactory standards of safety and security concerning the server room and equipment.
  • To ensure the patch cabinet is kept tidy and assist with patching out new computers and handsets.
  • To demonstrate knowledge of key products and services.
  • To build effective inter-departmental working relationships.
  • To understand Health and Safety policy and procedures.
  • To provide any requested monthly/weekly reports on time and accurately.
  • To perform additional ad-hoc reports and duties.
  • To ensure that the offices and working space are kept clean and tidy.

Requirements:

  • Reliability
  • Good time management
  • Keen and willing to learn
  • IT literacy
  • Effective communication skills

Salary Information:

The estimated salary for this position is £25,000 - £35,000 per annum, depending on experience.

Language: English (en)



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