Resident Liaison and Community Engagement Specialist
3 days ago
**Role Overview:**
The Oyster Partnership is seeking a Resident Liaison and Community Engagement Specialist to join our team in Walton on Thames, Surrey.
As a key member of our community engagement team, you will play a vital role in building strong links with residents, providing exceptional customer service, and ensuring that their needs are met throughout major works projects.
This is an exciting opportunity for a skilled professional to work closely with residents, contractors, and external agencies to deliver high-quality services and create positive outcomes.
**Job Responsibilities:**
- Build strong relationships with residents, consulting and liaising with them to understand their needs and preferences.
- Deliver excellent customer service, consistently meeting or exceeding resident expectations.
- Work closely with contractors and external agencies to ensure seamless delivery of major works projects.
- Identify and refer potential issues or concerns, such as anti-social behaviour, safeguarding concerns, or vulnerable residents, to the Tenancy Solutions team.
- Lead on community investment and resident involvement initiatives, working collaboratively with contractors to deliver social value.
**Requirements and Benefits:**
- Degree-level education in a relevant field, such as social sciences, business administration, or a related discipline.
- Proven experience in customer-facing roles, preferably in a community or residential setting.
- Excellent communication and interpersonal skills, with the ability to build trust and rapport with residents.
- Able to work independently and as part of a team, with strong problem-solving and decision-making skills.
- Flexible approach to work, with willingness to adapt to changing priorities and deadlines.
**Additional Information:
£20.00 per hour, LTD, 3 months temp to perm contract. Hybrid working available.
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