Resident Liaison Officer

3 weeks ago


WaltononThames, United Kingdom The Oyster Partnership Full time

Resident Liaison Officer - Compliance

£20.00phr LTD, 3 months temp to perm contract

Based in Walton on Thames, Surrey

Hybrid working available

As a Resident Liaison Officer (RLO) focusing on fire safety, compliance, and cladding projects, you will act as the primary point of contact for residents affected by essential building safety works. You will play a pivotal role in supporting residents throughout the process, ensuring they are informed, reassured, and engaged while works are carried out. This role is central to maintaining resident trust, achieving compliance standards, and supporting the delivery of safe, high-quality housing.

Key Responsibilities

Resident Engagement and Communication:

* Serve as the main contact for residents during fire safety, cladding remediation, and compliance projects.

* Provide clear, timely updates to residents on the scope, timeline, and impact of works.

* Address resident queries and concerns promptly, with sensitivity and professionalism.

* Organize and facilitate meetings, drop-in sessions, and consultations to keep residents informed and involved.

Support During Works:

* Ensure residents are supported through any temporary relocations, access requirements, or disruptions caused by the works.

* Work closely with contractors to minimize the impact of works on residents’ daily lives.

* Coordinate with internal teams to resolve access or safety issues that may arise.

Compliance and Fire Safety:

* Communicate fire safety measures and compliance requirements to residents, ensuring understanding and cooperation.

* Collaborate with the compliance and health & safety teams to address resident concerns related to building safety.

* Support the dissemination of fire safety information, including evacuation procedures and safety drills.

Complaint Handling:

* Act as the first point of contact for resident complaints related to fire safety, compliance, or cladding works.

* Log and track complaints accurately in accordance with the organization’s policies and procedures.

* Work collaboratively with relevant teams to investigate and resolve complaints promptly and fairly.

* Keep residents informed of progress and outcomes, ensuring resolutions are clearly communicated.

* Identify recurring issues and escalate them to management to support continuous improvement in service delivery.

Data and Reporting:

* Maintain accurate records of resident engagement, feedback, complaints, and resolutions.

* Provide regular updates to project managers and senior staff on resident concerns, complaints, project progress, and satisfaction levels.

Partnership Working:

* Work collaboratively with the Stock Investment, Compliance, and Health & Safety teams, as well as external contractors and consultants, to ensure smooth project delivery.

* Build strong relationships with residents to foster trust and confidence in the organization



  • Walton-on-Thames, United Kingdom The Oyster Partnership Full time

    Resident Liaison Officer - Compliance£20.00phr LTD, 3 months temp to perm contractBased in Walton on Thames, SurreyHybrid working availableAs a Resident Liaison Officer (RLO) focusing on fire safety, compliance, and cladding projects, you will act as the primary point of contact for residents affected by essential building safety works. You will play a...


  • Walton-on-Thames, United Kingdom CV-Library Full time

    Resident Liaison Officer - Compliance £20.00phr LTD, 3 months temp to perm contract Based in Walton on Thames, Surrey Hybrid working available As a Resident Liaison Officer (RLO) focusing on fire safety, compliance, and cladding projects, you will act as the primary point of contact for residents affected by essential building safety works. You...


  • Walton-on-Thames, United Kingdom The Oyster Partnership Full time

    Resident Liaison Officer - Programme Delivery £20.00phr LTD, 3 months temp to perm contract Based in Walton on Thames, Surrey Hybrid working available • Build strong links with residents providing a key role in consulting, liaising and supporting our customers, alongside our service providers for all major works carried out in and around our...


  • Walton-on-Thames, United Kingdom The Oyster Partnership Full time

    Resident Liaison Officer - Programme Delivery £20.00phr LTD, 3 months temp to perm contract Based in Walton on Thames, Surrey Hybrid working available • Build strong links with residents providing a key role in consulting, liaising and supporting our customers, alongside our service providers for all major works carried out in and around our...


  • Walton-on-Thames, United Kingdom The Oyster Partnership Full time

    Resident Liaison Officer - Programme Delivery£20.00phr LTD, 3 months temp to perm contractBased in Walton on Thames, SurreyHybrid working available• Build strong links with residents providing a key role in consulting, liaising andsupporting our customers, alongside our service providers for all major works carriedout in and around our customers’...


  • Walton-on-Thames, United Kingdom CV-Library Full time

    Resident Liaison Officer - Programme Delivery £20.00phr LTD, 3 months temp to perm contract Based in Walton on Thames, Surrey Hybrid working available • Build strong links with residents providing a key role in consulting, liaising and supporting our customers, alongside our service providers for all major works carried out in and around our...


  • Walton-on-Thames, United Kingdom The Oyster Partnership Full time

    **Job Summary:**We are seeking a highly skilled Resident Liaison Officer Specialist to join our team at The Oyster Partnership. As a key member of our staff, you will play a pivotal role in maintaining resident trust, achieving compliance standards, and supporting the delivery of safe, high-quality housing.**Responsibilities:Serve as the primary point of...


  • Kingston Upon Thames, United Kingdom Howells Solutions Full time

    **Resident Liaison Officer - Social Housing Planned Works** **Kingston Upon Thames Permanent Position £25k - £26k plus car allowance **Here at Howells Solutions we are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to work on a Social Housing project in Kingston. Scope of works includes windows and doors...


  • Walton-on-Thames, United Kingdom The Oyster Partnership Full time

    **Role Overview:**The Oyster Partnership is seeking a Resident Liaison and Community Engagement Specialist to join our team in Walton on Thames, Surrey.As a key member of our community engagement team, you will play a vital role in building strong links with residents, providing exceptional customer service, and ensuring that their needs are met throughout...


  • Kingston upon Thames, United Kingdom Parker Jones Group Full time

    Parker Jones Group are recruiting for a Social Housing / Building Maintenance contractor. The Company provides services for improvement and maintenance of social housing, retail and commercial properties. They are looking for an RLO to join their growing team. Delivering the Difference - The Key to R&M’s success is the continuous improvement of our...


  • Staines-upon-Thames, United Kingdom Build Recruitment Full time

    Customer Service/support representative (RLO)Staines25-28K + company van and fuel cardFull time, Mon - Fri.8am - 5pm 1 hour lunchWe are seeking a Customer Service Representative (CSR) who will play a key role in maintaining effective communication with residents in social housing properties across the Staines area during refurbishment projects. This role...


  • Staines-upon-Thames, United Kingdom Build Recruitment Full time

    Customer Service/support representative (RLO)Staines25-28K + company van and fuel cardFull time, Mon - Fri.8am - 5pm 1 hour lunchWe are seeking a Customer Service Representative (CSR) who will play a key role in maintaining effective communication with residents in social housing properties across the Staines area during refurbishment projects. This role...


  • Kingston upon Thames, United Kingdom HLP Consulting Full time

    Responsibilities: - Serve as a liaison between different departments within the organization - Facilitate communication and collaboration between teams - Gather and analyze data to identify areas for improvement - Provide support to sales team by analyzing sales data and identifying trends - Assist with customer inquiries and provide excellent customer...


  • Kingston Upon Thames, United Kingdom Howells Solutions Full time

    **Complaints Liaison Officer - Social Housing Reactive Maintenance Kingston and surrounding areas Full time, Permanent Salary up to £28,000 plus car allowance or company vehicle** Howells are working with a leading social housing repairs & maintenance contractor to recruit a successful and proactive Complaints Liaison Officer to join their team in Kingston...


  • Stoke-on-Trent, United Kingdom Novus Property Solutions Full time

    **Resident / Customer Liaison Officer** **Novus Property Solutions** is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 750 colleagues in 21 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible...


  • Walton-on-Thames, United Kingdom The Oyster Partnership Full time

    **Job Summary:**We are looking for a Customer Service Liaison Manager to join our team in Walton on Thames, Surrey.In this role, you will be responsible for building strong relationships with residents, delivering exceptional customer service, and ensuring the smooth execution of major works projects.You will work closely with residents, contractors, and...


  • Staines-upon-Thames, United Kingdom WORKMANS RECRUITMENT LIMITED Full time

    Workman's Recruitment is partnering with a highly regarded and long-established Social Housing Contractor. With over 80 years of experience, this company is known for delivering exceptional building maintenance, refurbishment, and construction services to housing associations, councils, and the public sector across London, the Southeast, and the Home...


  • Staines-upon-Thames, Surrey, United Kingdom Build Recruitment Full time

    We're looking for a skilled Housing Project Liaison Officer to work with us at Build Recruitment.This role offers a mix of both on-site and office-based work, which may take place at our head office or a designated site office.The successful candidate will have a valid driver's license and be comfortable with regular driving.Key Responsibilities:Draft and...


  • Stockton-on-Tees, United Kingdom HC-One Limited Full time

    As an Client Liaison Officer at HC One, you’ll value one thing above all. Kindness. You will build relationships with residents, their family and the home team, preventing and limiting dissatisfaction, resolving complaints and queries quickly and efficiently. **Key Responsibilities & Accountabilities** - Develop, build and strengthen resident...


  • Staines-upon-Thames, United Kingdom TSR Recruitment Limited Full time

    Customer Liaison Officer - Social HousingStaines; must be willing to commute£27,(Apply online only) + Car / AllowanceTS Recruitment are working with a Property Services Contractor who are actively recruiting a permanent RLO / TLO. You will have previous customer services experience.This role will involve commuting to tenants houses.Preparing correspondence...